Anyone have Guest services email or phone - or someone at Princess who can help?

[oldstudent1]

I have Goodwill Cruise credits that I received while on the Coral in March, 2020 when the pandemic broke out. We had a choice of receiving a full refund then or opting for additional cruise credits. I took the the additional cruise credits and applied them for a cruise in October 2022. I had to cancel that cruise because my husband died. Now Princess tells me the Goodwill credits (over $4K) will expire if I don't sail by 12/31/22. The regular customer service number cannot help me. Does anyone know an email or other number to help? Elite desk? Thank you.

[startedwithamouse]

You will get your original payment back. Just not your bonus goodwill credits. So you won't lose any money out of pocket. 

Sorry for your loss.

[PacnGoNow]

53 minutes ago, oldstudent1 said:

I have Goodwill Cruise credits that I received while on the Coral in March, 2020 when the pandemic broke out. We had a choice of receiving a full refund then or opting for additional cruise credits. I took the the additional cruise credits and applied them for a cruise in October 2022. I had to cancel that cruise because my husband died. Now Princess tells me the Goodwill credits (over $4K) will expire if I don't sail by 12/31/22. The regular customer service number cannot help me. Does anyone know an email or other number to help? Elite desk? Thank you.

Chris, I am so sorry for your loss.  Did you use a CVP or TA who could help?

 

The email for customer relations is below..not sure they can help really fast?

 

customerrelations@princesscruises.com

 

I would probably contact Jan Swartz team for help, if it was me.

 

Jswartz@princesscruises.com
 

I’m going to email you too.

Take care, Tonna 

 

 

[PacnGoNow]

2 hours ago, oldstudent1 said:

I have Goodwill Cruise credits that I received while on the Coral in March, 2020 when the pandemic broke out. We had a choice of receiving a full refund then or opting for additional cruise credits. I took the the additional cruise credits and applied them for a cruise in October 2022. I had to cancel that cruise because my husband died. Now Princess tells me the Goodwill credits (over $4K) will expire if I don't sail by 12/31/22. The regular customer service number cannot help me. Does anyone know an email or other number to help? Elite desk? Thank you.

Chris, are you still at flyoff?

[oldstudent1]

1 hour ago, PacnGoNow said:

Chris, are you still at flyoff?

yes, thank you for writing, Tonna. 

[oldstudent1]

Anyone able to get their Goodwill FCCs extended beyond 12/31/22?

I am looking for some magic. I had the $4K + applied to a cruise in October that I couldn't use because my husband died. I could have used them on 2 cruises I took since, but they were sitting on the cruise I couldnt take. 
 

Chris