Web Check In - Document download does not work

[MRFuchs]

Hello, I have just finished the web check in for our cruise departing on Feb 5. How long does it usually work until I receive my tickets by email? Further, there was the option to download the documents but I have clicked so many times on this button and nothing worked. And I don't see any way to find this document printing option back in my account. Any suggestions? Thank you!

[JT1962]

1 hour ago, MRFuchs said:

Hello, I have just finished the web check in for our cruise departing on Feb 5. How long does it usually work until I receive my tickets by email? Further, there was the option to download the documents but I have clicked so many times on this button and nothing worked. And I don't see any way to find this document printing option back in my account. Any suggestions? Thank you!

Several on my Jan 20th cruise reported similar issues. They called Customer Service and they emailed the documents to them.

[jinpasco]

We leave Sunday and same issue. Luckily I have a TA and she was able to get them. Don't wait for it to work, it never does. 

[MRFuchs]

That is quite frustration. I don't have a TA, booked it myself. Any email address available to contact them? Or phone number toll free from Canada?