Shore excursion changed by Azamara

[joetop2467]

We thought we had everything under control for our October cruise on the Azamara Journey.  We decided to take time today to review all our excursions both booked through Azamara and booked on our own.  To our shock our excursion “Knossos Palace and Museum” in Heraklion in Crete was no longer listed but some excursion we had never considered—something or another and some Monastery was there in its place.  This was priced the same as our original booking of Knossos Palace at $109 using our OBC.  Should be easy enough to cancel and rebook but the price of Knossos had gone up $20 to $129.  We called Azamara and they answered right away but of course after being off and on hold with customer service for over an hour, we were told that there was nothing they could do.  We asked for a supervisor and after another half hour or so, we still aren’t sure if the additional $40 will be credited back to our OBC.  She said something about issuing a ticket for $40 but so far nothing has happened.  I was so disappointed in Azamara.  This will be our first cruise with them but have cruised extensively with Celebrity and Royal Caribbean.  Azamara’s accounting system is very strange and makes no sense.  So it’s really difficult to see what you pay for anything.  This is just meant to be a warning to all of you with excursions booked for future cruises.  Be sure to check daily so you can see if one is mysteriously changed.

[tango9]

I had the same problem a few weeks ago on Pursuit.  When we boarded, we were given a shore excursion ticket for an excursion we did not pre book and the one we had pre booked for that particular port had disappeared from our account.  When we told shore excursion desk that Azamara made a mistake, they did not believe us as our account showed  this new excursion which we had never booked.  In order to switch back to the excursion we had previously booked, we would have to pay the new price which was $75 more than when we had booked it  Hmmmm

[joetop2467]

That’s terrible. I’m glad you answered me back because Azamara customer service kept acting like we were lying or mistaken.  Thanks for validating our sanity.

[tango9]

We know we were correct and Azamara made the mistake but we got no where with proving we were correct. We should have taken a screen shot of our booked shore excursions before we boarded but this neve happened before