Virgin needs to get their act together

[AlaskaNewbie68]

I submitted my refund form after VIRGIN sent the notice of cancellation...just got an email which makes it seem like WE cancelled and says:

 

Sadly, since we're outside the 7 day window of purchase, you won't be receiving your deposit back. However, you will receive a future voyage credit

 

Calling them now. 

[AlaskaNewbie68]

For anyone else who got that email, representative confirmed it was  a mistake. I feel bad for the people who have to deal with these calls.