Does MSC know when their website is not working correctly?

[mushroom]

I have been trying for over a week to access a booking I made while onboard my last cruise.  What I am trying to do is get to the "manage my booking" area where I can enter my passport information and other personal details.  The response I get is "Error" - indicating that I am more than 20 days away from my sail date.  Other times I am notified that I'm signing in from the wrong country.  FYI, this is not my first time with MSC. It's my 4th.  I have never encountered any issues in the past. I know from reading these message boards that problems with MSC's site are ongoing. Has anyone figured out a way to work through this?

[Preziosa]

Try to use the App on your mobilephone

[mushroom]

If you are talking about MSC for ME, it does not offer a way to edit passport information. 

[Tierun]

Are you using your booking number and last name to access the manage booking, or using you email and password?  Which ever way you're trying, try the opposite. I've been able to log in with out a problem using email and password. 

[mushroom]

I've tried both ways and get the same response. Perhaps it's because my cruise isn't until August.