Email to complaint MSC Voyagers Club Canada?

[hellopuppies]

Hi, DH and I are really pissed off and annoyed by the poor customer service of MSC Voyagers Club Canada. We did the status match from Princess Elite in October, 2023 and got replied to match status of MSC Diamond in November, 2023. However when we booked our cruise we found our member card numbers or status are missing. After a few emails to voyagersclub@msccruises.ca, I finally got my status and member number in the file but DH's is still missing. DH and I kept emailing as the MSC agent said that's the only way follow and no phone number to call or other email to complain. Any advice or input will be appreciated. Thanks.

[mackfam]

Have you tried emailing existingreservations@msccruises.ca to get your DH’s voyager number added?

[Tierun]

This is actually one of the few issues that can be resolved once onboard. And since the perks are per cabin, for the most part, you both will be ok.

[hellopuppies]

15 hours ago, mackfam said:

Have you tried emailing existingreservations@msccruises.ca to get your DH’s voyager number added?

Thanks Tierun. Will try and see if it helps.

[hellopuppies]

15 hours ago, mackfam said:

Have you tried emailing existingreservations@msccruises.ca to get your DH’s voyager number added?

Thanks mackfam. It's nice to have another way to seek for help.

[hellopuppies]

On 1/9/2024 at 5:58 PM, mackfam said:

Have you tried emailing existingreservations@msccruises.ca to get your DH’s voyager number added?

I sent and got "delivery failure" response saying that email address not found. No luck 😒