Constellation/Celebrity great customer service

[rerepunim]

I recently cruised on the Constellation. I tested positive for COVID. I was given OTC meds by ship MD and isolated in my cabin for 4 days(remainder of cruise). My room attendant provided any linens /supplies I needed but no longer cleaned the cabin. I was immediately refunded the excursions I had booked(and also for my spouse) as well as all of the spa appts made. I was credited the internet that I had already paid for and was provided room service all day every day (I had no appetite mostly though). My luggage was handled separately for disembarkation and I was escorted to a private area near the clinic to wait to leave the ship with ny luggage. There were about 10 others in the same situation. I got a call a few days after I got home from Celebrity asking what credit card I wanted my refund for the days I was in isolation. I never requested nor did I expect this. My card was credited this week.  Honestly-they could not have done a better job of customer service for me. 

[STLCRUISIN]

First, I am so sorry you came down with Covid on your cruise. There's nothing worse than getting sick while on vacation. I hope you're beginning to feel much better.

 

I'm also happy to hear that Celebrity stepped up and made your situation as stress-free as possible. Sounds like they handled it very well and were proactive in reimbursing you for the days you were in isolation.

[chemmo]

26 minutes ago, rerepunim said:

I recently cruised on the Constellation. I tested positive for COVID. I was given OTC meds by ship MD and isolated in my cabin for 4 days(remainder of cruise). My room attendant provided any linens /supplies I needed but no longer cleaned the cabin. I was immediately refunded the excursions I had booked(and also for my spouse) as well as all of the spa appts made. I was credited the internet that I had already paid for and was provided room service all day every day (I had no appetite mostly though). My luggage was handled separately for disembarkation and I was escorted to a private area near the clinic to wait to leave the ship with ny luggage. There were about 10 others in the same situation. I got a call a few days after I got home from Celebrity asking what credit card I wanted my refund for the days I was in isolation. I never requested nor did I expect this. My card was credited this week.  Honestly-they could not have done a better job of customer service for me. 

I hope you are feeling better.

 

There are two necessary ‘Well Done’ and ‘Thank You’ responses needed here.
 

Firstly, as you say, to Celebrity who handled things well but also to you and your spouse for your response to your illness. You recognised symptoms and responded in an appropriate way to secure the wellbeing of fellow cruisers, not everyone does that. I am so pleased that Celebrity looked after you appropriately.

 

Once again, sincere best wishes for a speedy and full recovery.