Sun Princess Feb 18th CANCELLED. 6:30 PM Feb 13th.

[amedway]

We have critical information re: your sailing on Sun Princess. ͏ ‌     ­ ͏ ‌     ­ ͏ ‌     ­ ͏ ‌  

Important Sun Princess Guest Update

February 18 Departure Cancelled

February 13, 2024

Dear Valued Princess Guest,

We are writing to share an important update regarding the highly anticipated Sun Princess®

While we will be taking delivery of our new Sun Princess on February 14, the ship must remain alongside in the shipyard to allow for additional technical work to be completed and we regret to announce that we have no other option than to cancel the February 18 voyage. We share in your deep disappointment and frustration, and sincerely apologize for the extreme disruption the late cancellation of this voyage creates.

You will receive a full refund of the cruise fare along with any additional onboard services that were pre-purchased, as well as a 50% future cruise credit (FCC) that can be used on any future Princess voyage booked by November 30, 2024 and sailed by December 31, 2025. Rest assured, your booking will be automatically canceled, and you do not need to take any action to initiate the refund process. Your refund will be processed within three weeks and credited back to your original form of payment, and your FCC will be automatically added to your account.

If you have not started your travel yet, Princess will also provide you with up to $200 USD per person to cover change fees related to your flights.

Furthermore, we realize your travel plans may have you en route or already in Rome / Europe ahead of the voyage and that you will need to make alternative travel arrangements.

If you already have arrived in the region, prior to February 14 Princess will reimburse you for the entire cost of your roundtrip airfare.

Additionally, guests who booked Princess EZair and have already arrived in the region may call the following numbers for assisting rebooking their return flights.

Outside United States/Canada/United Kingdom 00-1-661- 284 - 4410
Outside Australia/New Zealand - + 61 2 8326 4400

These calls will be routed to the En-Route Assistance Line, which is staffed 24/7.

In addition, for guests already in the region, Princess will refund the cost of your hotel up to 450 euros per night covering the nights of Sunday, February 18 and Monday, February 19, and a per diem of 140 euros per person, per day to help cover meals and other expenses over that two-day period.

We kindly request that you provide any documentation of the fees by using this link: http://princess.com/refund-request

We understand the inconvenience and frustration that this news brings, and we do sincerely apologize for the disruption to your travel plans. We are committed to ensuring that your future experiences with Princess Cruises are nothing short of extraordinary.

We genuinely hope that you will consider joining us on another Sun Princess voyage, where we promise to provide you with an unforgettable journey filled with adventure, relaxation, and cherished memories.

Once again, we extend our deepest apologies for the inconvenience this situation has caused and thank you for your understanding and continued support.

Sincerely,
John Padgett
President

 

 

 

 

 

 

Edited February 14 by amedway

[ivanp91]

Already being discussed in both the Sun Princess thread plus the one created for the original inaugural's cancellation.