booking excursions on-line

[Javatlkrs]

I've been on hold for over 45 minutes on three separate occasions over the last week to try and get excursions booked. I received confirmations online for on half of my family, but DH and DS still don't have tickets. I hope they get it right this time.....I don't want to have to telephone them again. I feel like a telephone, and excursion hostage!!! Has anyone else had this same problem?

[mitsguy2001]

I signed up online for shore excursions months ago and got the confirmation, but I didn't realize that we were also supposed to get tickets. I thought the tickets would be in our stateroom when we arrive. How long did it take to get the tickets?

[ABCMom]

In my opinion the best way to book excursions is through the NCL web site not the phone! I have had few problems that way. And yes, your excursion tickets will be there in your stateroom the first day. You will receive a confirmation after you book along with a way to change them, but that is not easy to do, so be sure before you book!

[RSWBADGER]

In my opinion the best way to book excursions is through the NCL web site not the phone! I have had few problems that way. And yes, your excursion tickets will be there in your stateroom the first day. You will receive a confirmation after you book along with a way to change them, but that is not easy to do, so be sure before you book!

 

The tickets will be in your room on the ship, I have never been able to view the booked shore excursions with my profile.

[mitsguy2001]

In my opinion the best way to book excursions is through the NCL web site not the phone! I have had few problems that way. And yes, your excursion tickets will be there in your stateroom the first day. You will receive a confirmation after you book along with a way to change them, but that is not easy to do, so be sure before you book!

 

Someone else said he received tickets in the mail. I wonder why.

[Ella2]

I booked online, it took minutes, and received confirmation via email within 24 hours.

 

I have NEVER heard of shore excursion tickets being mailed in advance. The tickets will be in your stateroom or delivered to your stateroom prior to the excursion.

[Tecumseh]

I booked shore excursions on-line about a week ago. I didn't get an email confirmation after a week, so I called today. After 45 minutes on hold I finally got to talk to someone and guess what - no shore excursions were reserved. It was nice to talk to a person and get the confirmation back after. The online system was not reliable in my case.

[Javatlkrs]

I didn't intend to cause confusion when I said tickets....I meant confirmation of excursions. I understand that you get the actual tickets in your room on the ship.

 

I'm happy to say that I did finally get my excursion situation cleared up......I telephoned my TA, and told her what I wanted, and what had happened. Everything is OK now.

 

I had booked excursions on-line before from Carnival, and from Princess, and had never had problems. I guess that NCL is revamping their excursion websight, and hasen't worked out all of the kinks. I don't like to telephone and be put "on forgot".