Your Best Upsell

[Coll101]

We booked 4 AF mini suites through the casino department.

I will be very happy to enjoy a room just me & my Dh!!lol! The rest of my family is on deck 11. Because my room only had 2 people listed in it, I believe that is why we were offered the upgrade;) Since NCL can they re-sell our cabin & place 4 people in it.

[Paula W]

Leaving on November 25 on the Dawn in an AF. It's our 25th anniv, so I'm hoping the upsell fairy will call.

My best upsell was a mistake (I think.) RCL - Nov, 2002 (our 20th.) We were in a C (balcony) and I called 4 days before the cruise asking about an upGRADE. Got a very confused but helpful lady who upgraded us to the Owner's Suite - for $200. Period. Not per person, not per day. $200. It was glorious!

[Rpgolfer]

Hi gang,

I read some upsell posts and Zeno mentioned a GTY cabin. What is a GTY? I must have missed that term when I was on the Star 9/15 to Alaska.

Thanks

Rich

[RSWBADGER]

AD's are for 2 people only! You can not even book a 3rd person in it! There is NO space for a roll-away! The deck 11 Minis are just around the corner...so enjoy your wonderful Suite, by yourself!

 

There is a small amount of room in the AD Suite, this is from the Pearl AD 10164, the loveseat is not a sleeper.

Click to Enlarge

 

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[Coll101]

Thanks for the info...w/ the square footage the room is actually bigger then the AF....we were looking for a cot since our 6 year old would be w/ us...(my 2 older kids would be w/ the rest of the family:))

[Zimomiller]

1) cruiseline/ship NCL Sky

2) sail date 1/4/04

3) days before sail date when contacted 2 weeks

4) price per person $250 pp

5) from what category to the new category BA aft to AB aft

6) did you take it oh hell yes

7) was it worth it incredible

[momthewriter]

I know you don't want upgrades, but this is in reply to the poster who was asking about the GTY. This is a guaranteed cabin. In our case, we booked a guaranteed category H (outside) on the NCL Sun. There were no cabins left to assign at the time we booked, but they guaranteed an H or better. When we got our cabin assignments, we were put in GG cabins, with no additional cost. Pretty good deal.

 

A question, though. Can you call NCL and request an upsell, or do you have to wait for the fairy to call you?

[Paula W]

Hi, momthewriter: from what I'm reading here, we all need to wait patiently to see if the fairy chooses to call. Sigh. Oh, well, we'll be fine in our mini-suite. I wouldn't have booked it otherwise!

[chrisbd1]

A question, though. Can you call NCL and request an upsell, or do you have to wait for the fairy to call you?

 

Wait for the call (you can't call them) and do the wish-for-the-upsell dance:)

[Bama MiMi]

1) NCLA Pride of Aloha

2) 12/1/07

3) about 50 days

4)$300PP

5) BA to AB Penthouse Suite

6) OH YES!!!!!

7) Without a doubt, the balcony is bigger than our whole BA cabin!!

[LA_FadeAway]

1) cruiseline/ship Norwegian Jewel

2) sail date - Nov 23 07

3) days before sail date when contacted - 5 wks

4) price per person - $250/pp

5) from what category to the new category - BC to AC

6) did you take it - Yep!

7) was it worth it - Hopefully!!

[CruisenGoddess]

1) cruiseline/ship Norwegian Pearl

2) sail date - Nov 25 07

3) days before sail date when contacted - 41 email

4) price per person - $1000 for 3 people

5) from what category to the new category - AF to CV

6) did you take it - Yes!

7) was it worth it - I'll let you know, but from what I've read the answer will be YES!

[CruisenGoddess]

1) cruiseline/ship Norwegian Pearl

2) sail date - Nov 25 07

3) days before sail date when contacted - 41 email

4) price per person - $1000 for 3 people

5) from what category to the new category - AF to CV

6) did you take it - Yes!

7) was it worth it - I'll let you know, but from what I've read the answer will be YES!

[sharlon]

What is your best upsell ( not the upgrades )

 

1) cruiseline/ship

2) sail date

3) days before sail date when contacted

4) price per person

5) from what category to the new category

6) did you take it

7) was it worth it

 

 

1. NCL Pearl

2. 10/28/07

3. 11 days

4. Original offer was $400 pp, got it for $332 pp

5. AF to AA (have never even had a balcony cabin before, so this should be interesting)

6. YEP! Now if I can just make it to sail date without having to cancel.

7. We'll see

[sharlon]

oops, double post

[Paula W]

Ooo-OO-OOO. Wow! I am SO jealous! Enjoy!

[hunyok]

Got call upsell call today. Went from AB to AA Owners suite for $400.00 total for both wife and myself.

[2tnts]

Hunyok, give us more specifics.

[ayeamcdn]

Just trying to get a feel of the price on upsells. In case I get the call. :D

 

 

What is your best upsell ( not the upgrades )

 

1) cruiseline/ship

2) sail date

3) days before sail date when contacted

4) price per person

5) from what category to the new category

6) did you take it

7) was it worth it

 

NCL's "Business Enhancement Consultant" e-mailed a $300ea. upsell? from BA to a AF Mini suite for our 13 day Trans Atlantic on the JADE this spring - Since I'm suppose to have a personal cruise consultant I e-mailed a counter offer & questioned why any special offers weren't coming from her.

NO REPLY! :confused: I don't care what the reply would be but just peeved that there was none.

[LA_FadeAway]

I think all upsell offers have to come directly from the upsell office, not from your personal consultant.

[beachchick]

I think all upsell offers have to come directly from the upsell office, not from your personal consultant.

 

Correct. The Upsell department is separate from the Reservations department. Your NCL personal consultant is not a go-between for that. However, if you book through a TA (not through NCL directly), then any upsell offers would go to your TA to relay to you.

 

beachchick

[hunyok]

Hunyok, give us more specifics.

TA called yesterday saying she had an aft suite, 9208 for $700. Said no. Researched the deck plans and saw it was owners suite. She called back later offering it for $400. Took it.

[wilson9112]

I have been on 7 cruises and never heard of an upsell until now. Do they always have an upsell? I am sailing Jan 5 08, should i call my ta and ask for an upsell and when do I do this? Or do i just sit back and hope lol...thanks

[cruise4kicks]

I have been on 7 cruises and never heard of an upsell until now. Do they always have an upsell? I am sailing Jan 5 08, should i call my ta and ask for an upsell and when do I do this? Or do i just sit back and hope lol...thanks

Which sailing are you on, Wilson? If it's the Gem, I hope you'll come join our roll call! http://boards.cruisecritic.com/showthread.php?p=12086745

[beachchick]

I have been on 7 cruises and never heard of an upsell until now. Do they always have an upsell? I am sailing Jan 5 08, should i call my ta and ask for an upsell and when do I do this? Or do i just sit back and hope lol...thanks

 

Have you been on NCL before? Not all cruise lines have upsells. NCL is the first line we've cruised on that does.

 

No, not all cruises have upsells. If a cruise is sold out, there will be no upsells. If a cruise is selling really well, it's unlikely to have upsells (but there may be some close to the cruise date).

 

You can tell your TA that you are interested in an upsell, but you cannot call the Upsell department and your TA should not call the Upsell department. It's a tiny department with one person basically handling all upsells for each ship. They were so inundated with pax and TAs calling constantly asking/pleading for upsells that the management changed the policy to "don't call us; we might call you" and if you or your TA do call and bug them, you run the risk of being placed on the "do not call" list (this is direct from someone who works with the department).

 

You can let your TA know you are interested so that if NCL calls or emails your TA, he/she will know to contact you right away. You must decide immediately. If you say "maybe," the upsell agent will move right on to the next pax on the list. (We really have no idea how any such "lists" are generated; it seems pretty random, although really popular cabin locations may get called more often, and I've heard high-level NCL Latitudes members are often given priority.) The cost of upsells is often an offer to pay approximately 50% of the going rate of the difference between what you paid (not the rate your cabin category is going for at that time, but the actual fare you paid) and what the new higher category is going for at that time. Example: You paid $1000 p/p for a balcony; the Upsell agent calls and offers you an upsell to an AE penthouse for $500 p/p even though the AE is listed for $2000 p/p, which is a $1000 p/p difference.

 

We think it's best to decide in advance how much we'd be willing to pay to upsell. If we get a call (which we hope for, but do not "expect"), we are able to say yes or no immediately. If you use a TA, give your TA an idea of how much you'd be willing to pay because the time it can take for your TA to contact you, for you to say yes or no, and for your TA to get back to the upsell agent can be the difference between getting the upsell and missing out. The upsell agent will not simply wait for your TA to contact you; he/she will simply move on to the next pax on the list.

 

So, keep thinking good upsell thoughts and who knows, you might just get "the call" for your cruise.

 

beachchick