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MSC President Rick Sasso

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in MSC Cruises

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I had a concern about a cruise I've booked on the MSC Orchestra for next March. (Rates weren't being published on their website and I was concerned that might be an indicator the cruise might be cancelled.) I sent a message through MSC's website, addressed to MSC President Rick Sasso. Less than 24 hours later I had a response from Mr. Sasso fully satisfying my concerns. I haven't cruised on MSC before but if this is an indication of their customer service they will be giving the better-known cruise lines some well-deserved competition.

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