Problem with PV Tours and Dolphins

[lizardcruisemom]

I just wanted to warn people who use PV Tours for their Dolphin Encounter program for children 5 and under. I made the mistake of reserving through the tour operator before looking at Sea Life Park's website. According to SLP, kids 5 and under are free if you have a paying adult, and you must tell them before your reservation is completed.

 

When I went back to PV tours to ask for a refund for my 4 year old, I got two different answers. Their online help insists that no child is ever free, it is just "a language problem on their part" - them being the park. When I spoke to PV tours on the phone, they said that even though SLP offers these kids for free, PV tours has to pay for every child and the only recourse I have is to contact SLP directly, because that is where the reservation goes directly, and try to get a refund or cancel my reservation (for a price) to re-reserve my 4 year old for free.

 

I called SLP on the number they provided with their reservation confirmation and was told that I need to email my situation to them and wait for a response. Well, I am waiting and will let you know what happens.

 

All PV tours needed to do was mention this when I was booking it and I could have avoided all this problem.

[lizardcruisemom]

Well, it turns out that the Sea Life Park will refund my child's ticket minus their 10% bank fee. So I only lost around six dollars, not too bad. Still, if anyone else wants this deal, make sure you tell them in advance. :)