I am currently experiencing a somewhat similar FCC issue with NCL. While doing my research on whether to receive a refund for the April Escape cancellation and take a 50% FCC or rebook that weekend and receive a 100% FCC, I decided to call NCL to get more info. I spoke to a NCL rep (I documented her name, the date and even time of day). She basically repeated the same info I received about the cancellation/refund/FCC options. I then asked her (actually asked her several times) what can I use my FCC for: cruise fare, taxes, port charges, other service charges, prepaids, etc. She told me and, repeated it several times upon my inquiries, that yes, all of these fares , charges, taxes, prepaids can be paid for with my 100% FCC. She said she does this "all the time". So based on her statements I decided it was worth going the 100% route.
Fast forward to this week.....I called my TA to go ahead and use as much of the FCC towards my total bill for Escape in 1/23. She said no problem, will do. Well a day later she reports "problem". NCL will only include the cruise fare not the add ons. My unexpected bill for this 100% FCC cruise is now $725. So back to the TA to try to sort it out. I made sure to give my TA the documentation of my previous call with NCL. A day later she calls back and got confirmation that we are correct and the total will be paid off with the FCC. Great. Yesterday my TA calls me back to tell me NCL now will only pay cruise fare. But for my troubles they will give me a $100 non refundable OBC. *****.
We are seasoned cruisers (over 45 to date...RCI, Celebrity, NCL., Carnival, Viking). I can say this is the most frustrating experience we have been involved in. I think I did the right thing and researched the FCC to make my decision based on info "from the horses mouth".
Has anyone else have had similar experiences?
Frustrated in Florida.