At the same time, I think the people who find and use Cruise Critic are much more likely to know there is a problem. Have a cruise coming up with my mother, aunt, and a family friend also booking on the ship...and none of them would have known there were any issues if I had not mentioned it. Obviously 1st time Azamara cruisers who experience significant issues are going to not want to sail with them again, but I do not think any of us have any idea what percentage of people that is.