We have used NCL air a number of times and have been very happy, we just flew down to San Diego and the flights worked out very well. Last month we used NCL air to fly to Rome and back from Lisbon, they gave us Premium seats over to Rome with Delta, all part of the package. You here some bad reports but no one is perfect, booking your own flights mat even be cheaper who knows. We have used them too many times to count and been very lucky.