Ugg...I had the same awful "robot" experience yesterday. RCI tech, in their wonderous evil ways, decided to charge me another 40K for my last quarter WC that has been paid in full for months. Shows up as "pay remaining balance" on all four mini segments. This of course annoys me further, since I never booked the "mini segments". It was the quarter I booked. The master number for the quarter never shows up on my cruises section.
Now, being worried I will show up in Barcelona and be told my cruise was cancelled due to non-payment, I called trying to get the loyalty number by pressing 9...imagine my surprise when robot lady would not let me talk to a real person.
Yet another knife in the back for loyal cruisers. And yet another reason, I am no longer..."Loyal to Royal".