When we went on our first cruise in 2009 on Carnival Freedom. They were very professional and accommodating toward our requests to have ASL interpreter along with us on shore excursions. This type of service impressed us tremendously that we decided to cruise again in 2010.
During summer of 2010 when we sailed on Carnival Inspiration. We had two ASL interpreters on the ship, provided by Carnival. The staff at the shore excursion desk and guest service were awfully rude to us when we requested an interpreter for tour-related shore excursions. They basically said... "no, next please!" and then "YOU pay for interpreter's ticket" and one lady rolled her eyes on us.
After six hours worth of arguing, we decided not to let this ruin our vacation... then we searched for cash donation and finally had enough to pay for a shore excursion ticket for the interpreter.
That was very hurtful. Very frustrating and humiliating. We sent a complaint letter to Carnival headquarter and only I got a reimbursement check equal to one of our shore excursions. No one in our group got reimbursed except me. There was no apology letter or explanation at all.
We have another cruise coming up in November and I am a little resentful toward Carnival. Have anyone experienced this before? Any idea why a sudden change in ASL interpreting service that cause great inconvenience toward deaf/hard of hearing people? Don't they want us to have fun and to enjoy our vacation?
Carnival Inspiration - 7/26/2010
Carnival Freedom - 4/25/2009