hgt Posted January 9, 2018 #1 Share Posted January 9, 2018 Dear all, Does anyone know if Marella still use the Swansea call centre? I just got through to an overseas call centre, and the chap on the phone insisted that cabins 064/067/126/127 don't exist on Spirit! Just wondered if anyone knows of any numbers which get through to Swansea or a UK call centre please. Thanks in advance! Link to comment Share on other sites More sharing options...
Vitalsign Posted January 9, 2018 #2 Share Posted January 9, 2018 The new call centre is in South Africa!! Surely when you were trying to book the cabin he was looking at a deck plan and I'm sure you must have mentioned that the cabins were near the staircase but did you mention the cabin no had an L after it - worth a try Not been able to get through to Swansea for almost a year now If you ring again you'll get another operator who may be more helpful and if not I would insist on speaking to a manager Good Luck Link to comment Share on other sites More sharing options...
hgt Posted January 10, 2018 Author #3 Share Posted January 10, 2018 Oh that is a shame, things must have gone down hill since I booked last year's cruise :-( I tried explaining where the cabins were etc, but he seemed pretty certain, though I can see why he was muddled as these cabins are not on the decks you would expect. I shall try again and see if I have any more luck with another operator. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now