We have some missing Captain's Club points and have been trying to contact Captain's Club to claim what we are owed. As we are from New Zealand we are directed to the Australian office. We go through to the dedicated CC line but are told by the operators that to contact CC we have to send an email. We have sent two off now but after a long wait haven't even had any acknowledgement. Our travel agent also tried a couple of times but has had no success. As a last resort, we even wrote a letter to Guest Services on the Edge, (the ship we had been on), and when it came into port in our home town, we asked a passenger if they would deliver it for us. We had hoped they could do something from their end. Still, no joy.
I am now looking at ringing the Captain's Club in the USA directly to see if I have any success. I have found this number on the website 1-844-418-6824
Due to the different time zones, I have been trying to work out the best time to ring. What state is this number for so I can calculate the time accurately? Or do you think it is outsourced to another country?
Many thanks for your help.