Lyndonn

Since the cruise was a Casino offer at 0 there is no interest for a TA to book or take over the booking from Princess for someone.

I saw the Casino offer for the Emerald upon signing into my Princess Cruises account and that’s when I booked the cruise online at their website. As I mentioned earlier, we have received free casino cruise offers in the past…so, I thought it was a valid offer. All the boxes were checked for us …so, we booked the cruise. I had no knowledge of the CC conversations until after I had booked.

Nor do I want to be argumentative…but when booking the free offer, there were conditions attached of paying the $200 pp non-refundable deposit, which would revert to OBC upon embarkation. So, there were risks when booking, it was not totally free. Then to receive an email that Princess is not going to honor their offer is disappointing. We have been cruising with Princess for over 30 years and we have been offered Casino offers in the past….so, I had faith that this was a valid offer because it was titled Prestige Casino Offer. I thought this must have been sent out to select people…not the general public. So yes I thought this was a valid offer…but, now I have lost faith in knowing what is a valid offer from Princess. I respect your opinions and wish to take this no further. We’re all disappointed and how it was handled.

Princess should have included a reference code on the letter they sent out so that when we called Princess, per their instructions the Agent would be able to look up the details as to the options offered….but, no the did not resulting in the Agents clueless as what this is all about and waisting our time.

I do not think so….the Bait, an offer for a free cruise with Princess plus…the Switch…changing their offer and now if you want to go it will cost you more if you want to keep the category you booked and pay the fees per their terms. Plus, they took away the Princess Plus and changed the OBC from $200 pp to $100 pp. I would not have booked the cruise under that offer…so I was Baited and Switch. Plus, only giving a 3 day lead time or the deposit was non- refundable.

We had an ocean view room booked and paid all the fees per their terms. When we received the same letter today, we decided to cancel because we did not want an interior room, plus we were loosing the Princess plus and the OBC. It felt like a “BAIT AND SWITCH” scam! I sent off a complaint email to Customer Relations, Jan Swartz, Jon Padgett.

Last night we saw a -0- offer for 17 night Boston/Greenland/Boston for Aug 2024 on the Emerald Princess, includes Princess plus too, same terms $200 pp deposit refundable upon embarking. We booked the cruise!

I tried the web version too and I still received the same error codes when trying to check in my husband. Thanks for your reply.

I have downloaded the new Princess App and I'm trying to become Ocean Ready by checking-in for myself and husband, however I keep getting an error code for my husband, resulting in being unable to complete our Ocean Ready booking. I've called Princess 5 times, with long holds and my problem is still not resolved. I've asked that this be elevated to their Tech Dept and the problem still exists. What happens if we show up at the pier without being Ocean Ready? This is frustrating. Thank you in advance

The Hilton Rome airport is connected to the airport and an easy walk. Only transportation that is needed is to the pier which is about a hour away.

My same thought too. 😃

I booked my cruise online, so I do not have a TA or Princess Rep. I was planning on adding the transfer on to my online booking.

I will be arriving in Rome as well and plan on staying at the Hilton Rome airport, arriving the day before the cruise departure. Thanks for sharing your instructions and contact numbers for the transfer meeting area at the Rome airport.

How do I book a Princess pre-cruise transfer to the ship if I’m arriving the day prior to sailing? It appears Princess wants arriving flight info for the airport to ship transfer. thank you

Is Princess Cruises chats using AI? It appears that my chats go no where and can take a long time between responses. Real people or AI? I sure miss the pre-pandemic days.