wtang

OK I called back, twice. First time, I called the Captains Club number (844-418-6824) and the rep said the 5% pre-sailing discount shown on the website/app right now is my CC 5% discount. She said since I'm logged in, the website/app knows my CC status. I told her no, that 5% pre-sailing discount is for everyone, whether CC or not. I said I should get an additional 5% CC discount off that published price. She disagreed and said the price shown is the only price she can offer me today. She said I can wait until I board to book the Hot Glass and speak to the CC Loyalty Desk onboard about the 5% discount. I said if I wait until I board, then I won't get the 5% pre-sailing discount... even if the onboard Loyalty Desk grants me the CC discount then I'm just back to square one with 5% off the full price. Second time, I call the main reservations number (888-751-7804) and the rep said CC only provides discounts on upgrades, drink packages, photos, etc. and doesn't offer discounts on excursions. I explained that Hot Glass isn't an excursion, it's on onboard activity. He insisted that CC doesn't offer a discount for Hot Glass. I said the Captains Club Benefits PDF file I downloaded from the Celebrity website clearly shows a 5% discount for HHG (Hollywood Hot Glass). He couldn't explain the contradiction but insisted there is no discount and the current price I see in the website/app is the only price available. So in summary, I called Celebrity 3 times and got 3 different answers. The common denominator is "we can't offer you a 5% CC discount off the current listed price today". BTW here's a link to the Captains Club Benefits PDF file on the Celebrity website. https://www.celebritycruises.com/content/dam/celebrity/pdf/captains-club-tiers-and-benefits-chart.pdf Your mileage may vary.

Someone here mentioned that CC members can get a 5% discount on the glass blowing by calling in instead of ordering online/in app. I just called and the rep said I have to pay the regular pre-sailing price now, and the 5% will refunded to my onboard account after I board the ship. Does that sound right?

Thanks @RichYak I see that itinerary now when I searched again. It must have been a temporary glitch when I searched this morning.

I was just looking at this cruise a few weeks ago. A 6 day to Bermuda from NYC on the Meraviglia departing 4/28/24. But now it has disappeared from the MSC website. Did MSC just cancel this itinerary? Or is it fully sold out?

I'm browsing itineraries and fares on the Royal Caribbean website and I found an odd case of price inversion. For one sailing, the price of interior cabins is higher than the price of oceanview cabins. In fact, the interior cabins are just slightly lower than a balcony cabin. What gives?

Since you are a family of 4, did you use both the couch and the overhead pullman bed? We are family of 3 and I was wondering which one we should use for our third person. I'm not sure if the couch or the pullman bed is more comfortable.

Thanks to everyone for your replies to my question. Just for closure I want to let everyone know the shore excursion refund just showed up as a pending credit on my credit card today. Excursion cancelled last Thursday and refund shows as pending Monday... not bad.

I called NCL on Thursday Feb. 23 because I wanted to change the time slot for my shore excursion. The customer service rep said she couldn't change the existing booking, but she could cancel it and rebook the new time slot. She said she would charge my credit card again for the new booking and the refund for cancelled boking would go back to my card. Does anyone know how long it will take the refund to hit my card as a credit? Right now I see both payments in my credit card transactions list. There is no credit in the pending transactions yet.

Just to update this topic and have closure. I just spoke with my TA and she said I can do a name change up to 2 weeks before the sail date. She said there is no fee charged by NCL for a name change. I am in the US and I booked through a big online TA company that specializes in cruises.

I'm 60 days out and our cruise is fully paid off. We have a cabin for 4 people. There's a chance my son won't be able to come on the cruise. If so, is there a way to swap his spot for another person? Or will we just have to pay for 4 passengers but only sail with 3?

Thanks for the tip. I was able to use the chat feature on the NCL website and the rep assisting me managed to book the reservations for me.

Good point. I guess I'm just one of those people who like reservations because it helps me feel organized and know how to plan the day.

I'm trying to book reservations in the main dining room for our March cruise. I was able to book for 3 day of the cruise but then it stopped working. I would add the date and time of the reservation to my cart, then click my cart to check out, but my cart would be empty and say "O items". Then I tried adding to my cart and go directly to "Go to Payment" instead of clicking on "View Cart", but it's the same problem. My cart is empty. I tried logging out of NCL and logging back in. Same problem. I tried using a different web browser, Edge instead of Chrome. Same problem, empty cart. Has anybody ever encountered this issue?

Thanks for that tip. After my TA called NCL and got them to fix my booking and add the missing shore excursion credit and the missing 150 free internet minutes, I did receive an email with the Amenity Confirmation. Thanks for letting me know I should print and bring that with me on the cruise.

Thanks @Travelicious and @ziggyuk for your help. I contacted my travel agent and she agreed that the Free At Sea perks should show up when I log into NCL. She called NCL (and she waited over an hour on hold) to ask them to fix it. I just logged into the Norwegian website again to check it, and now I see the free perks on my booking. Thanks again to everyone who replied to my question here.