I know there have been a couple of threads with people complaining that they are unable to log into there accounts. Everyone seems to have a similar problem after logging in - getting the pop up that says information is missing and needs to be completed. but after trying to complete, getting another error that says your userID/email is already in use! Does anyone know what the solution is? Tried the chat function and emails, but no resolution so far. I get the impression from the chat employees that they have no idea how to fix. For now we are just using the "back door" booking feature with the booking number to view our reservation, but you can not look at booking additional cruises with any loyal discount prices showing. Medallion works fine and all our information looks correct on the App.
Do we need to "delete" our profile some how on Princess website and start over from scratch?