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fairmontracer

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Everything posted by fairmontracer

  1. The website is still not 100% for me at least. I was finally able to login using my login ID however when I go to my "profile information" it lists my wife's login ID under the "Login ID" field! I logged out, then back in and it still shows my wife's login ID. Other than that everything seems to be correct.
  2. Thanks! I have been trying for weeks to login on the website with the same issues you were having. Just tried it again (having to fill in the address, contact info, etc) and it worked! My future cruises are there including the one that was supposed to leave in 24 days but was cancelled like a month ago. I can also get into the app but there is not much useful information there unless you are getting ready to get on a cruise or already on the ship.
  3. About a month ago I got a notification by Princess that I needed to change my password. I did that, and ever since, when I log in I get a screen that says "Your account is missing some additional information" and wants me to input my address, phone and email. I have cruised with Princess many times so they obviously already have that information. The screen also has a pre populated userid field (that cannot be changed) with my wife's userid in it! I have tried completing the form anyway to see what happens and the page says "logging in" but never goes anywhere. I have tried on three different
  4. Refund update. Regal Princess sail date 3/15, cancelled by Princess when they shut down on 3/12. Received FCC on 6/1/20, amounts were correct. Received CC refund on 6/8/20. The only odd thing, they refunded $1,873.60 to my credit card. This was the correct amount to the penny. However they also posted a separate credit to my card for the amount of $14.95. I have no idea what this one is for.
  5. I was scheduled to be on the Regal leaving 3/15. I was cancelled by Princess on 3/13 (the day they shut down operations). Chose the cash refund as well as the FCC. I have been checking my Princess account pretty much daily and the FCC was finally credited today. A couple of interesting things about it: 1) The cost of the actual cruise was $900. It appears they refunded the $100 FCC that I used to originally book the cruise, right after the cancellation. The FCC they applied today to my account was for $900 so I have a total of $1000 FCC now. Seems like the would only own me $900 total. 2) The
  6. I was booked on the Regal for a March 15th, 7 day cruise out of Ft Lauderdale. I got cancelled automatically when Princess announced the stop in operations on March 12th. I have not gotten a FCC nor credit card refund yet. I should be getting both since I chose option 2. I have gotten a couple of emails from Princess though. This is the latest one. It doesn't really say much and the comment about "refunding millions of dollars" means nothing. If a cruise ship has 3000 rooms and people pay an average of $2000 a room, that is $6M from one ship for one cruise! Doing some really rough math, Prince
  7. Princess update from their website last Wednesday (4/29): Updated April 29, 2020 "Refund processing has begun on cancelled voyages in departure date order. FCC processing begins after you make your choice for this option. This is not an automated process and we are working to ensure attention to detail so that each booking is processed accurately. Our team managing this is also working from home, so we ask for your grace and patience in affording us time to manage this with excellence but know that our team is working to expedite the process as quickly as possible. Please stay healthy
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