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Hotel CA

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Posts posted by Hotel CA

  1. You are either 'GodLike' or Psychic if you can "know your room before booking..." unless you only stay in hotels you have visited before--

     

    wish we all had the powers of responsibility that enables you to be so in control as are you.

     

    Wait --did I say Psychic ? or Psychotic?

     

    Please do NOT confuse responsibility with control. Control is an illusion-- why, I wonder, do you feel the need to confuse the 2?

  2. While this may well be a Royal error-- the TA should be helping get some form of settlement.

     

    I would guess the TA carries more weight than does the client individually-- yet the TA seems to want to wash their hands of the situation-- "Not my problem" when they COULD be helping.

     

    Am I the only person troubled by this?

  3. I really don't understand why your TA isn't being more helpful-- even though it might be RCL's responsibility--the TA should have "skin in the game" as they are responsible TO YOU and ultimately for customer satisfaction on their bookings. If I were the TA, I would be interested in the resolution to your satisfaction or it would impact my business with RCL.

     

    Not sure why they are not ALSO working with RCL as they supposedly are the travel pro in this fight and could be very helpful in getting a favorable resolution-- I would go back to them and see if you can get them to help 'lean' on RCL as 25% is ridiculous-- Comp the 16 year old's ticket and 25-50% on top seems more reasonable.

     

    But whatever the final solution is, do NOT let your TA off the hook. They should be helping you and representing you to RCL (and using the 'weight' of all their booking business to get this resolved)--

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