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About critterchick

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  1. That's where he's going? Wow, good on him. That will be an adventure.
  2. I adore Philip. We met him on Journey in 2008 and always hoped he would be our HD on our future cruises - we were lucky that he was for 4 of our 6 cruises. I hope he will be happy in his future endeavo(u)rs. 🙂
  3. We took the galley tour on Infinity in October and the Luminae galley was a corner of the MDR galley. It's easy for them to get something off the MDR menu and, after the first time we ordered from it, they were very good about bringing both menus when they seated us.
  4. Although it is apples to oranges to compare an MDR with a specialty restaurant, I favor the food on Azamara's MDR over the Luminae menu - on our recent TA on Infinity, the menu had some odd choices and repeated at least twice on a 14 night cruise (and we frequently ordered from the MDR menu). And we've always found Luminae to be hectic at dinnertime on both Millennium and Solstice class ships. Although the servers were very competent, I can't say that they are better than the staff in the MDR on Quest (we haven't sailed Journey since the line was new and haven't been on Pursuit).
  5. I was as frustrated as anybody, but I don't think it's fair to compare the shoreside administration to ship operations. I think that their safety procedures are likely as good as anybody's. And let's all hope that all of the lines have learned how to handle emergencies at sea, whether it's being struck by an iceberg or enduring a pandemic.
  6. Our refund that we requested on March 24 is nearly complete. The card on which we made the initial $200 deposit was compromised a couple of years ago and I am waiting for it to wend its way through the Barclaycard system. Most of the fare was refunded in early May (I've already forgotten the date) but they shorted us $608 and change - I had to call several times and spend an extra few hours of my life making them see the light. $408 (and change) posted on May 27 to the card we used to make final payment. Almost there, but at this point I think it's a Barclaycard issue, not Celebrity.
  7. We were scheduled to see Hamilton in July and got that email from Ticketmaster. But we got another email from a company called Broadway on Hollywood that said we'd get our money no later than June 2. We shall see. When we cancelled a concerge in March, Ticketmaster refunded the money in a couple of days, although they had said it would take 4-6 weeks. If it were me, I would cancel, but only you can make that decision. You don't have a way to get there at the moment, and Royal Caribbean have said that they are going to ease their ships back into service, not put them all i
  8. Thanks for the clarification. That's a downside of booking with the line - I had a very expensive flight to Hawaii for which I didn't want to take a credit, so I waited out AA until they cancelled a week prior - under those circumstances I was entitled to (and promptly received) a full refund. I'm unclear how Celebrity are handling the nonrefundable tickets - they say to contact the carriers, but don't indicate whether they will also cancel the flight on the passenger's behalf. In most circumstances I would prefer to wait until the day of the flight to see if the airline blinks first.
  9. To what change of policy are you referring? Refundable air is refundable air, and the airlines can't change their policies on an already-booked ticket. The problem with booking nonrefundable air through Celebrity is that they will cancel the flight immediately (or their version of immediately). If the airline subsequently cancels the flight, then the airline must refund the airfare to those still holding tickets. But if Flights by Celebrity cancel the flight prematurely, then the passenger is out of luck. And your TA can't do anything to speed the process (which may not be what you mean). I
  10. What isn't covered is the cost of the cruise vacation - if your vacation is cancelled and a vendor refuses to refund your payment, or if you incur additional expenses trying to get home from an already-started vacation, then you won't get any reimubursement from your insurance, although you may find that they can help you get home by rebooking your flights. If you contract Covid 19, your travel insurance would kick in for medical care, evacuation, etc. To me, the biggest risk is still being stuck for an indefinite period of time on a ship that can't find a port and/or being quarant
  11. If Celebrity cancelled the cruise, you are entitled to a full refund, even of the nonrefundable deposit. From the FAQs: If a full refund is preferred, we’re happy to process this request for your client. Should your client wish to decline the higher value 125% Future Cruise Credit and receive a lower value 100% refund of their cruise fare, please access the new “Cancellation Form” on CruisingPower.com under “Brand Programs & News”. We are waiting for a refund for our May 11 cruise, for which I submitted a refund request on March 24. The air has been removed from the booking,
  12. One exception is the over 70 passenger who can’t find a doctor willing to certify his or her health. In that instance, the FCC s/he would receive for being denied boarding is transferable, at least for Royal Caribbean. If your screen name denotes the age of your birth, you would be on the transferee end of that transaction. 🙂 One reason I cancelled an upcoming cruise on Princess was that we are booked in a Window Suite - a lovely cabin, but with no access to the outside. I don’t think the cruise is going to sail (June 13 to Alaska) and Princess would not be my first choic
  13. I received an email last night advising me of a balance due for our cancelled (by X) Millennium cruise on May 11, for which I requested a refund last week. It’s been paid in full since the day we booked it. The amount corresponds to nothing that I can figure. On Delta’s website (air booked with Flights by Celebrity), LAX-SEA has disappeared but YVR-LAX still shows up (it’s Delta operated by Westjet, so I assume there is a lag in the transmission). When I look at the breakdown, a new charge with a code I've never seen has appeared. I guess if they want to refund that to me, I can us
  14. When I received the email notifying us that our cruise on Millennium had been cancelled, it stated that refunds would take 30 days. It doesn't seem that many people have given it that long. I did receive an email confirmation that simply repeated what I had put in, but only for 2 of the 3 refund requests. I believe that the system failed.
  15. We had no issue getting a refund from AA when they cancelled our nonrefundable flight to Hawaii this coming Thursday. If your TA booked directly with AA (not going through Choice Air), then one you will need to request the refund for the cancelled flight. Being a control freak, I would do it myself as follows: Go to aa.com and scroll down to the bottom, where you will see a link for refunds on the left. You will need the ticket number for each member of your party (not the reservation number; the actual ticket number, which your TA should have if you don't). During the process, if
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