eldaradoe

6 hours ago, Pster55 said:

Personally, I don't buy it. Refunds to a credit card can be done literally in minutes. I find it the height of hypocrisy that Oceania can say refunds take 90 days when you can still go onto their web site and sign up - and pay - for future cruises in seconds. Travel Insurance providers are now saying the same thing - it will take us 4-6 weeks to process claims. This is obviously deliberate as they want you to wait for refunds from the cruise lines first....they are deliberatly sitting on claims...they told me they would NOT pay me now accept subrogation from Oceania......they are all gaming the situation.

Seriously.... You should be the last to be refunded with the comments.. Chill out

18 hours ago, Pster55 said:

Nope, I don't read the roll calls for cruises other than my own, nor will I, and I haven't read of any cash refunds actually received over the past month. Your reply to my post REAKS of Travel Advisor marketing.....calling you out.....you are a TA or Oceania employee. Seems there are those on this web site that don't get the "critic" part of "cruisecritic.com". 

Well I received full refund and cutie

Cruise credits for my Asia and awaiting the secondary.... Yes Oceania is handling it be patient

32 minutes ago, schmerl said:

We cancelled our cruise March 20. Our deposit was credited to my card March 24. I was surprised it happened so quickly. 

i cancelled two cruises ....1 I received back on my cc the other not yet.....so I guess they are just going thru 1 voyage at a time.

This is what matters....

15 minutes ago, LHT28 said:

Not sure what it has to do with Oceania

They are  not the same company  so may or may not follow the crowd

JMO

Just a point of reference for the extension....just for you as you need explanation

(Updated March 22, 2020 8:55 p.m. EDT) Below is information on Carnival Cruise Line’s flexible cancellation guidelines still in effect for sailings departing June through September 2020, including its Carnival Spirit Alaska sailings

Regarding Carnival’s upcoming Carnival Spirit Alaska sailings this summer, Carnival outlined options to affected guests. “We know our guests have questions about their upcoming cruise,” the letter reads in part, “and we have relaxed our cancellation policy to provide flexibility should you wish to reschedule your vacation as well as incentives to proceed with your plans.”

Carnival’s New Cancellation/Compensation Policy

The letter says that “guests who choose to keep their booking, as currently scheduled,” will receive a $100 per stateroom onboard credit.

READ MORE: Carnival Radiance Delayed, Sailings Cancelled

It’s important to note that this is per stateroom, not per guest. The credit will automatically be applied to the primary Sail & Sign account associated with the cabin.

For Guests Who Choose To Postpone

As of now, guests “may also cancel up to 30 days prior to your scheduled departure date,” it reads. “Any cancellation charges will be held as a future cruise credit to be redeemed on a cruise within one year of your original sailing.”

26 minutes ago, Wishing on a star said:

Is that the regular medical coverage, which I would expect?  Cancel for any reason,  if one paid the big premium increase for that, should still apply.  I do have some Cancel For Any Reason on the one cruise deposit we have down.  True, these are not 100%.  And, the cruise line knows this.  That is a big hit.

 

But, anyhow...  Part of what the one poster above said is right.  Many people besides those of us here who are lucky enough to have planned to cruise are being affected by this.

 

I still see a lot of excuses and attempts to absolve or justify.

Do those of you here actually want to believe that one sole person made these broad efforts during the seriousness of this Pandemic, without anyone else knowing...  Without any 'guidance' from the very top levels.  (which would include the NCLH umbrella)

 

Hey, that is okay.    Facts do not always change peoples minds.  Just look at the FL beaches.

"I want to do what I want to do, to justify and see only what I want."

No matter if I continue to spread this disease back to the rest of the country.

 

This doesn't just include any (supposedly evil) corporation.

This includes many of us.  (collective population in general)

 

Personally, for me, this virus was brought into my community by one person who traveled and cruised.

My son is probably being layed off.

These are facts that I know, for me.

 

The fact of the matter is that a lot of people are very sick and dying and out of work and suffering.

That is what is going on.

That is what matters!  

I do not like the way some of the cruise lines, including 'O', have handled this.

That doesn't waver.

In the broader sense of things,  my feelings on this cruise thing are not that important, are they.

 

Now backing away....  

That person....I can't believe he's a cruiser....smh

7 minutes ago, Paulchili said:

Which is probably not offered these days.

It was.... But you may be right..... But could you imagine if the cruise lines or for that matter airlines and any travel company allowing you to cancel closer to departure.... Either the price would go through the roof and or the services level would be pathetic. I know for myself it takes months to plan most cruises unless it's to the Caribbean or someplace similar. They need to sail with nearly full ships otherwise we all lose.

7 minutes ago, schmerl said:

 

The problem is most travel insurance does not cover epidemics/pandemics. 

Yes and only if you have insurance to cancel for any reason...

14 minutes ago, basor said:

I believe all ships have disembarked around the world and passengers have flown back home.....Marina is sailing back to Miami and went through the Panama Canal today

Marina is waiting to go thru the Panama they don't go thru until Friday

Just now, bbtondo said:

This suspension should give Oceania plenty of time to review their cancellation policies.  I would advise them not to wait too long in order to retain customers.  Especially not to wait right before the next cruises to cancel.  Give people time, don't wait until they're already in the city that they embark in. 

Again....how can you put this on any cruise line.....this has never happened before...but you can opt to purchase insurance to cancel

Just now, Sun Queen II said:

We are contacting our lawyer as well.  

maybe Canadian law is different than US law but I would read the contract before you waste money on a lawyer as this was discussed on the Asia ATW board

1 minute ago, Pedro22 said:

This is a board focussed on Oceania - what we know is a money grubbing corporate giant who is about to face Bankruptcy and many of us are likely to loose the FCC they duped some us into by not disclosed the credit refund option. This issues occupies about 1% of what i have going on. You don't know the rest of anyone's lives so to sit in judgement is ill informed. My sister is a doctor in NYC and has been working 24 hours around the clock. She has been exposed and is hoping she doesn't get taken out because there will be one less person to help the truly sick and needy.

what are you talking about......seriously where does that come in....and who said they were going into bankruptcy,,,,they made a corporate decision and you went with it....SMH

1 minute ago, Pedro22 said:

Precisely why I do not want to sit with FCC - they could likely go BK!

and hopefully they won't and you can spend your fcc and enjoy yourself.....if they go broke there will be many others in worse shape.

Just now, bbtondo said:

Just because we are discussing cruising, doesn't mean we are not sympathetic to all the horrible things going on in this world.  If it bothers you to discuss cruising, go post in a corona virus thread. 

no I'm interested but I'm not crying because someone made a different decision than I and received something more or less.....In life timing is everything....It's a shame that some just are never happy....it's not that big of a deal especially when you are made whole....be happy your not sick!

And while you all cry because you didn't get what you want stop and think of how many people are joining the unemployment ranks....and more importantly how many people are dying!! Most of us are retired and can afford this lttle hit in the pocket if you can even call it that....why not think of all the less fortunate and those that are sick! IMHO

10 minutes ago, Pedro22 said:

The issue is that Oceana did not fully disclose the options. They initially only offered FCC. It was on March 6 when they also offered refunds. So they did not fully disclose all the material facts to every cruiser which is fraudulent. They will pay for it though.

That is absolutely not true.... Yes they did change their policy as the situation evolved. And if they and another cruise line goes into bankruptcy those cruise credits will do you absolutely no good. They didn't stop the virus they're doing the best they can and your still whole.... You didn't lose anything but you want extra.

2 minutes ago, B-2-Bs Best! said:

Oceania's been doing this since inception, and, getting away with it. Says much about them.

if you feel this way why would you cruise with them??JS

19 minutes ago, B-2-Bs Best! said:

Sorry Jan, but many of us canceled days after Oceania should have canceled which, in my case, was several days after Princess and Viking canceled. We should not be penalized for our prompt action.

Perhaps a chat with the BOSS is in order.

different situation for different carriers.....one that created most of the issues for the cruise industry and another which is privately held. IMO safety first....and O is still sailing without any issues. They could have stood by their original contract and offer no credits but they did what they could do.

37 minutes ago, Wishing on a star said:

I am not so sure that they would make the responsible decision and not risk my well being when deciding that a cruise would “go” or not.   In fact, quite the opposite. 

 

They did did not cancel anything, did they, until forced by Presidential Order.   Shouldn’t a company have more concern than the President.  Having to force him to step in. 

 

It really is that simple. 

 

It it is not appropriate to place concerned customers with bookings in that position and then play these policy games. 

 

Even more more especially with the usual older demographic. 

well the Riviera and the Marina other than having docking issues are fine and the passengers are not complaining. Soi what policy changes? No one on any of the O ships have gotten sick.

did the passengers get off yet in Miami??

15 minutes ago, Sun Queen II said:

So here is the latest news regarding Oceania’s new policy for FCC vs Refund.  And I have to say, it is very unfair.  When we received the first notice a couple of weeks ago that we could cancel our upcoming (March 21) cruise, we decided to cancel right away and take the FCC, as that was all that was offered, and we have health issues, and wanted to stay safe.  We spoke with our TA at Oceania and assumed that if any new Oceania policy changes took place that we would be included in those.  

 

Turns out, we were wrong.  We cancelled our cruise on March 7th, 6 days later Oceania came out with offers that included FCC at 150%, or 125% (depending on your cruise), or a full 100% refund (this was on March 13th).  The loop hole is that the new message says “anyone currently booked”, and when we finally got through today to ask for the refund that was now offered, we were told because we were proactive and cancelled 6 days before, that we are not entitled to a refund, nor to the 150% FCC.  

 

We have never cruised with Oceania, this was to be our first, but I have to say that the way they are handling this, we will never cruise with them after this.

 

Has anyone else experienced something similar?  

Why is it not fair.... When you buy an airline ticket and the price changes are you able to get the better price? It's sucks but it's not Oceania fault and their policies regarding the corna virus is as good or better than most other lines.... Again it sucks but you have the credit to use. IMO

11 minutes ago, LHT28 said:

I seem to recall someone here   complaining if they could not get  an extended balcony  one of the end one  they would cancel the cruise 🙄

Now advocating  for insides

On & on about the free laundry/drink packages etc

 Always telling others how they should spend THEIR  money

When he pays for my  cruise  then I might listen

 Book a cabin that works for you  ..it is YOUR $$

JMO

 

How true.....but i guess we are all bored now with nothing to plan and even less to say but time to give opinions on everything....IMO

57 minutes ago, CharTrav said:

Not all but nearly all. 75%. Also 20% of domestic flights. Don't understand the "year-by-year" distinction cited in the article. 

https://finance.yahoo.com/news/american-airlines-suspend-nearly-long-030100859.html

Would trust this article even more. 

http://news.aa.com/news/news-details/2020/American-Airlines-Announces-Additional-Schedule-Changes-in-Response-to-Customer-Demand-Related-to-COVID-19-031420-OPS-DIS-03/default.aspx

Bottom line - for everybody's peace of mind - please be sure to check for accuracy before posting news like this. Thanks!

 

• Reduce international capacity by 75% year over year — from March 16 to May 6
• Continue to operate one flight daily from Dallas-Fort Worth (DFW) to London (LHR), one flight daily from Miami (MIA) to LHR and three flights per week from DFW to Tokyo (NRT)
• Continue short-haul international flying, which includes flights to Canada, Mexico, Caribbean, Central America and certain markets in the northern part of South America, as scheduled

1 minute ago, DJP31 said:

Thx, I’ve emailed Trailfinders but won’t hassle them, they’ll have lots more immediate issues to deal with. We were so looking forward to our first ‘proper’ cruise but c’est la vie and it’s a 1st world problem in the overall scheme of things.

exactly....."don't worry be happy."...