reveur15

After a price drop for my balcony i asked for a FCC. 

NCL confirmed that as a one-time good will gesture,  they have created a future cruise credits for me and my wife (900$ total).

These credits will be available for one year to book and sail, upon completion my cruise on Debarkation Day.  

Now i would like to put a bid to upgrade to Haven.

What happen if I win that upgrade ? Will I still get the FCC after my cruise or is it cancelled because i'm an no longer in my original balcony ?

Because if I lose my $900 FCC, then my upgrade become much more expensive than just the bid.

Anyone had this particular situation before ?

Thank you for your advice.

Is it possible to buy refundable onboard credit online before the cruise on my NCL account and then cash this money at guest service without fee? Anybody tried this ?

On 1/13/2024 at 12:54 PM, debenson0723 said:

I think it depends on how you want to cruise. You always mention you cruise in the Haven or a suite and that's great. But that is never going to be an option for me, especially as a solo traveler on a budget. I personally would rather cruise more often in a smaller cabin. It's great that sometimes there are upgrades available and I can take advantage of them but if I can't, I am happy on the waterfront or Observation Lounge. Booking last minute also helps to take advantage of lower prices (again, I really don't care that much about my cabin). We all have different cruise styles and cruising is still in my budget but sometimes it takes a little more time and effort to make it work. 

I also noticed that since january there is no more actual solo discount (no single supplement). Now the best you can get is a small discount  in a 'solo' cabin that is almost the same price as for double occupancy.

On 1/13/2024 at 10:50 AM, schmoopie17 said:

The strange thing about our CruiseFirst is that when I go into my account on my laptop, it shows no expiration date. But when I go in via the NCL app, it shows an expiration date of 12/29/2026.

 

Both of these things cannot be true.

 

I purchased one on sept. 2, 2023 and one on dec. 29, 2023.

On my laptop  both of them shows no expiration date.

on the NCL app : 

the sept. 2, 2023 shows expiration 12/31/99

the  dec. 29, 2023 shows expiration 12/29/26

Still very confusing !

3 hours ago, schmoopie17 said:

I bought a CruiseFirst on December 29th.

In my account it shows an expiration date of 12/29/26.

I also bought my CruiseFirst on December 29th.

In my account it DOES NOT show any expiration date.

BUT on the confirmation I received by email it does show an expiration date of 12/29/26.

Very confusing ! 🤔

I got one cruise first yesterday and i have another from last year. In my account they don't show any expiration date but the terms still says 3 years ? Will they expire or not ?

10 hours ago, herbanrenewal said:

My Experience

On a b2b2b all booked individually with separate reservation numbers I completed over 150 during middle cruise. When i went to customer service to get new card at end of cruise 2 I asked about change of status. They directed me to Cruise next, CruiseNext  told me to return on the first day of the third cruise. They could and did update my status. I had to go back to customer service to get a new room card with the updated status. 

 

Exactly the same for me they changed my status to Sapphire on the first day of the second B2B even if my NCL account was still showing platinum. My status changed on MYNCL account only a few days later.

On 12/16/2023 at 10:23 AM, reveur15 said:

I did get my sapphire status on the first day of my second cruise on a B2B (2 different reservation number) in september. Just go to the cruise next desk and ask for it. It was easy and fast.

 

For the dinner your DH will not be eligible...unless they make an exception, but i doubt it.

The best way to determine your next status is to answer this question :

* Did you get enough points (150 points or more) after the first leg of the B2B  ?

If you are at 150 or more after first leg then you can claim your new status on the second leg of the B2B (unless this is a single reservation number for the whole B2B).

In my case i was under 150  before the first leg and over 150 after the first leg.

It was clear that for the second leg I was now sapphire (it was another cruise reservation number). Cruise next desk manually updated my status in the system and then told me to get a new card showing the new status at guest service. All of this was done within less than 10 minutes.

I did get my sapphire status on the first day of my second cruise on a B2B (2 different reservation number) in september. Just go to the cruise next desk and ask for it. It was easy and fast.

For the dinner your DH will not be eligible...unless they make an exception, but i doubt it.

https://www.ncl.com/ca/en/content/upgrade-advantage-terms

It might be one of these : 

19. If you have purchased Norwegian Cruise Line’s Travel Protection on your current booking, you will be automatically charged to cover the Upgrade cost. For more information please visit www.ncl.com/freestyle-cruise/booksafe#pricing

20. Depending on the product and destination being visited, a General Excise Tax may be applicable to the upgrade charges, if the upgrade is awarded. Taxes for applicable sailings will be charged automatically once the payment for the upgrade is taken.

My cruise first certificate on myNCL account has no longer expiration date too. 

Obviously a lot of people who are not aware of that problem will have a bad surprise when they will look their reservation. It looks like you need to call (more than one time) to solve that, because they don't correct it automatically.

And they still didn't solve that problem : 

10 hours ago, OhioJourneys said:

Mine finally correct after 2 more calls and an email to VP Guest Services.  Still waiting for corrected itin, pre-cruise hotel info, and flights to Athens instead of Tel Aviv.  

@OhioJourneysCan you tell me what is the VP Guest Services Email adress ? I could be usefull if my reservation is still wrong.

Another update : after a long phone call, they manually ajusted the price of my excursions to match the initial price which was lower. And the new shorex confirmation now shows again it is all paid. I just hope it will not change again. 

Update on my side. Yesterday I received new reservation and shorex confirmations. All my shore excursions are back BUT the price is now $1325 instead of $1224. The shore excursions confirmation shows amount paid 0$ (while I paid $1224). And now the new amount due is $1325 more than before the glitch. So the shorex price is higher and the payment disappeared. What a nightmare.

I just called NCL and they told me around 72000 shore excursions were erased because of a technical problem. They also told me they are working on it and everything should be back during next week and that I have nothing to do. It still makes me nervous but I will give them a chance...Finger crossed.

13 minutes ago, elliotlake12 said:

Having the same problem, received an email today, with excursions I booked, saying I owe , already paid.Online chat said IT is working on the problem, and I should receive corrected email confirmation in a few days.Hoping that is true .Frustrating.

My excursions are not back yet and I still didn't received any email about that. I paid 1224$ for those 8 excursions !!! FRUSTATING ! 😠

The only thing that changed in my account since i booked the excursions is that I became SAPPHIRE after my last cruise. Last week, they refunded me a small amount for each excursions (the additional 5% discount I get being Sapphire). 

Is it possible that's the reason for that problem ?

Others are you in the same situation ?

6 hours ago, GuelphCruisers said:

I called today and the shorex person I spoke with said they are in the process of adding them all back in. While we were speaking she manually added mine back in for extra peace of mind.

But even if you don't call them, the excursions should be fully restored in a couple more days (according to them).

 

Thanks! I don't have time to call anyway.

I hope next week everything will be back !

🙄

I have the same problem my 8 booked shore excursions are gone on my MAY cruise...

19 hours ago, bluesea777 said:

 

 

I would not want to stiff the staff by not paying the DSC and grats.

 

 

It is not a matter of Stiffing anybody, we are talking about included DSC and GRATS, Like when there was promotion including DSC and Grats on FAS a few years ago.

6 minutes ago, desibee said:

Pretty sure the long trek to the port and the extra tax money applies whether you spent a week in Barcelona before your cruise or not.  

I agree with you, it will be the same for me. But I think  that if the number of cruise ship in town is reduced, they should give priority to cruise ship that are embarking and disembarking. 

2 hours ago, desibee said:

Between this and the tax, perhaps it's safe to say that Barcelona no longer wants the tourist dollars of cruisers.

There is a big difference between Arrival/ departure port VS Port of call. Speaking for myself I will spend a whole week (and a lot of $$$$) in Barcelona before embarking next may. I'm pretty sure they want my cruiser dollars 🤑

3 hours ago, The Traveling Man said:

What might you anticipate in the way of additional benefits for this new tier?  What could NCL offer beyond the free cruise that Ambassador already gets?

This should be a good start for every cruise :

• 1 more free laundry bags 
• free thermal spa pass
• 1 more free dining for 2
• 25% on shorex
• Free DSC

40 minutes ago, mapleleaves said:

Just go to the VCE web site and find a flight that works with your desired shuttle time. This is from my cruise last Oct.   People who had flights before 1pm could board shuttles starting at 7am.

I took the train to Trieste and used FlixBus on the return, 15E. (Flixbus drops off at VCE or Venice Tronchetto).  The downfall to the train and bus is that the depot is a 15 minute walk from the pier.

Thank you for the extra information. I will probably indicate a late flight not to harm people on an early flight.

4 minutes ago, Capitan Obvious said:

 

Right, but you aren't looking to go to the airport to get your flight (which is the purpose of the transfer service), instead, you want to use it as partial ride to your hotel. Basically, you're skip-lagging the transfer. Likely easier to just arrange the transportation you actually need as NCL and the transfer companies are usually onto the tricks people try to play to maximize their dimes and nickels.

My intention is not at all to trick anyone but just to book a transfer that i can TRUST from NCL. I am not confortable to book a tranfer from an unreliable company i don't know in Italy.