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Coupe's Achievements

Cool Cruiser

Cool Cruiser (2/15)

  1. This is true. I have sailed 18 times and found that every cruise line and every ship has it's own personality.
  2. The app still doesn't work for me. It signs me out as soon as I try to go to personal info. I checked our dining reservations for our cruise and it has been changed from four people to two. I am pretty good with technology. I know I did it correctly. I called Princess and they told me that the dinner reservations are full. I'm not happy with Princess or their failing app.
  3. I chatted with a Holland agent online about this subject. They weren't very helpful but very polite. [Chinchin] Welcome to Holland America Line. Chat service is available in English only. Please hold while we connect you to the next available agent... [Chinchin] Thank you for contacting Holland America Line Chat. I hope you're doing great. My name is Chin. How can I make your day better? [Chinchin] I just want to check if the chat is still connected? WE WERE LOOKING AT EXCURSIONS for our cruise. We are looking specifically at Cherbourg and an excursion to Normandy. They are sold out but there is a waiting list. Does this mean you will be adding more groups or that we have to hope that someone cancels their excursion? [Chinchin] hi, Patrick. ] Hi Chinchin ] That means, you will be on the waitlist and yes, slots will depend if someone cancelled their reservation. Also, it is first come first serve basis. [] Do they ever add on another excursion if the waiting list is big enough? [Chinchin] I canno guarantee that since waitlist is a not guaranteed slot. I'm not asking for a guarantee at this time, only wondering if it ever happens. [Chinchin] It's not guaranteed. [Chinchin] Aside from this, is there something else I can assist you with? [ Not at this time, thank you. [Chinchin] I am delighted to be of assistance. I wish you a wonderful day! Thank you for chatting with us on Holland America Line Chat. Stay Safe!
  4. It makes it impossible to sign into your cruise on Medallion. It does make a difference.You're right - it shouldn't.
  5. No, Her first name is Sue and middle name Ellen. They had it listed as one name Sue Ellen. There was no place that it showed that so I'm not sure why it happened and why it was so hard to change.
  6. Thank's for your responses. After seven calls we finally got someone to transfer us to a customer service area where they could fix the problem. The people that answered the phone did not know how to do it and they needed to pass it upstairs. They should have told us on the first call that they didn't know what they were doing. FINALLY, it was corrected so it matches our travel documents. It wasn't the travel agent's mistake. It was ll Princess.
  7. So, Princess has the wrong name listed on their website when she logs in and on the Medallion app. She cannot connect to the cruise we have booked because the name is wrong. We have called Princess six times to get it changed and they either can't or won't do it. They gave her an extension to call and it was not a working extension. Does anyone have any ideas?
  8. Another question - Do I need to go to the restaurant to book it or will I be able to book it on the app when I am on the Ship? I've been on some ships where there are customer service reps near the entrance who are taking reservations. Does this happen on Royal?
  9. I have tried to prebook Chops on Wonder for an upcoming cruise. I have a specialty dinner that came with my cruise package. I can't book on the app without paying for the dinner. Royal says I can't book until I get onboard - is this true to your experience?
  10. What are the formal nights on Wonder? Will they be affected by a holiday such as Valentine's Day?
  11. Does Princess offer transportation to the airport at the end of the cruise? If so what do they charge and are there reasons not to book with them?
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