cocktail1954

Just returned from P&O Arcadia on 8/2/22 (14 days, British Isles). As USA (PA) residents, this was our first time with P&O, which is British. Originally booked in 2019 as a world Tour of 42 days. Had to cancel twice due to COVID. The Ocean Grill and Sindhu were totally shut down the entire cruise. We were never told prior to boarding. The Neptune pool also was closed throughout the cruise. Very misleading. Of course, we received a message 3 days prior mentioning the same old narrative about changing times and new protocols, but never did it mention closing of these venues. We have completed 35 cruises with other companies, NCL, Carnival, Celebrity, HAL, RCCL, Viking, this cruise ship and services were, in our opinion, subpar compared to the others.

due to cruise the British Isles in July. We just received an email stating that we need an authentic certification of vaccination. They will refuse the vaccination cards. We do not receive anything but the cards in the States. Does anyone have a number for customer support? Even our T.A. is having difficulty getting info from them. We had changed to this cruise after the original cruise, that was a partial world cruise out of San Fran in 2021, was cancelled.

due to cruise the British Isles in July. We just received an email stating that we need an authentic certification of vaccination. They will refuse the vaccination cards. We do not receive anything but the cards in the States. Does anyone have a number for customer support? Even our T.A. is having difficulty getting info from them. We had changed to this cruise after the original cruise, that was a partial world cruise out of San Fran in 2021, was cancelled.

Who do you call for information? Tried the number listed on “contact numbers” which stated we would not be able to be connected. We need to know if testing is done on the ship, as we need Negative test prior flying home to the states, and the terminal testing appears full. Thanks for any answers. Our TA is off till June 6.