The PCC we had for years left during Covid. Their replacement has already quit so I need a new one. (I have an outside TA but this post concerns my quest for a HAL PCC). Spent 20 minutes on hold only to finally be told that my PCC was "John Doe" (The person who left pre-covid). "Oh, you need a new PCC"? I was asked. Sheesh! Ten more minutes on hold and a new person got on the phone and asked very nicely "How may I help you?" After ANOTHER 10 minute rigamarole answering a multitude of security questions I ultimately attained the Holy Grail-I got a name and number! My question is this-When did it become so hard to book a cruise with HAL?