We had our first full suite experience recently on the Enchanted. The Concierge Lounge was very nice to have available to us. The Concierge himself was helpful in many ways. He made dinner reservations for us, helped take care of problems we had in our suite, and even escorted us to the tender boats in order to bypass the lines. The lounge was always open but not always manned by the concierge or his assistant. Even during those unmanned times you could get coffees, sodas, or snacks.