midwife

We did book through a TA. They have been pretty useless. I and several others are making frequent phone calls and e-mails to the TA and all they say is it is MSC not them. Getting very frustrated. Peta

It is now mid May (9 months since we received our cancellation notice) and we still haven’t received any refund. LoiseFry have you received anything? I have been ringing g frequently and sending emails with very little to show for it. Peta

Thanks for the information

I can’t find anything about buying extra internet access. Does anyone know the cost of purchasing extra? thanks Peta

We booked directly with Viking, I have contacted them and they said the didn’t know which tours were being offered yet. Thanks Peta

Clay thanks for this was very helpful. Had to do a calculation as we are in Australia. At least gives us an idea. Peta

We are going on the Greenland, Iceland, Norway & BeyondBergen to New York City, New York cruise in August. The shore excursions are not available yet. I have done a mock booking and can see the description of the general tours but no price. Has anyone done tours in these destinations and have the approximate price please? Thanks Peta

In my experience basic cover won’t have COVID cover. I found it quite difficult as well as some such as RAC will indicate they will cover you for your cruise but then a disclaimer will come up saying they won’t cover you. I have been looking also. We used 1Cover last year. I found this article yesterday it was very helpful. https://amp.nine.com.au/article/56299d65-9c5d-4b6d-9fdd-78bf5bbd9755 hope this helps.

We were on the same cruise as you but left from Barcelona to Dubai. We were told 6 months for the refund which would be March 2023. So I am planning to start ringing MSC on 1st of March to see where we are with our refund.

Glad things have worked for you. Enjoy your holiday. We leave home in just over a week and still haven’t got any confirmation from MSC. Has anybody else heard anything? Peta

Please be aware that the offer mentioned was not made to us here in Australia. This is the problem when sharing information, those in the US and UK will get different offers to those of us living in other areas of the world. The offer here was not as generous 🙁

Please be aware that the offer mentioned was not made to us here in Australia. This is the problem when sharing information, those in the US and UK will get different offers to those of us living in other areas of the world. The offer here was not as generous 🙁

I understand your pain. We were notified on Thursday 15th that the cruise is cancelled. They are offering alternate cruise but only 13nights rather than 26 that we paid for. It is the 6month wait for refund that pushed us to take the alternate cruise. It is frustrating when your TA hasn’t been notified yet.

We have been told 6 months for a refund. It is ridiculous. For this reason we have taken the replacement cruise. We are only 6 weeks from sailing and 4 from us leaving home. I’m nervously waiting for our new details from our TA.

We wouldn’t be happy downgrading to a balcony when we have booked a suite. Might have to see what they can do for a Yacht Club suite😀

MSC Opera Barcelona to Dubai 26nights leaving the 1st November, I believe the 27th sailing is cancelled also. The Bellissina cruise is only 13. Not really the itinerary we wanted but we will enjoy it.

We booked a package through a TA. We were able to keep everything in the package and just need to add 5 nights in Barcelona prior to our new cruise.

We have just had our cruise cancelled on MSC Opera where we had an SR1 category suite. We have been offered to swap to the equivalent category suite on MSC Bellissima. When I look at the deck plans for Bellissima they don’t have the SR1 room category. Does anyone know what is the equivalent category please? Peta

Thanks would not surprise me if that is the case.

Hi we have also been affected by the change to Opera’s opening schedule. We were leaving on 1st November for 26nights. We’re offered refund of difference between this and the new 13night cruise leaving 6th November . Have decided to go ahead with the change given that a refund would take at least 6 months. We are able to take the land content as arranged but need to book 5 more nights in Barcelona before the cruise. it is a very difficult decision to make I know, my husband and I went through everything and thought it was better to go than get a full refund. good luck

Have noted a UK and US cruiser topic. As there seems to be a lot of Australian and New Zealanders on the boards are the hosts able to create a topic for Australia/New Zealand please? Peta

I feel for you we are also having issues with the website.🙁

Are there currently issues with the MSC website? I have been able to do our Web Checkin using our booking number, but when I go to book excursions etc it does not recognize our booking number. Also if I try to log into our Voyageur account where we are Diamond level it says the membership number is allocated to someone else. I spoke to MSC last week and they confirmed our numbers and they can see our booking. So all the information I am entering is correct. Any ideas.