CountyCarrie

True, but other charges such as airfare are "non refundable" and those are refunded under the insurance with valid medical documentation.

Thank you. I didn't think it would apply until I was told otherwise by the casino rep when I cancelled. Sometimes they will let you apply it to another booking, but he said something like, "well since you have the insurance you will get refunded or at least get FCC" I have called the casino department, but the answer to every question was "I cannot" Thanks for the info and Happy cruising to you!

Beware when using Platinum Princess Protection Plus on casino bookings. I had to cancel three recent because of my father's stroke. I was told by three separate casino customer service reps that the $200. deposit for each ($600) would be refunded in full by AON. NOT TRUE! They rejected my claim, despite getting all the physicians signatures and medical records. After two hours on hold today, was told by the casino rep that I "canceled for the wrong reason" under the "cancel for any reason" insurance. (thus not even eligible for FCC) When asked to escalate my request, he told me to call back Monday and start all over with my issue as they would only be open for another hour! LOL Calling Princess Casino Department is definitely a trip to the Theater of the Absurd. So book online if possible, but if there is a problem....you are out of luck. Does anyone know of any contacts to report the misinformation I was given by the casino reps? I'm afraid they will still make these reassurances to others having to cancel. Maybe others can be spared the wild goose chase I've been on. Also, recommendations for other casino programs that have decent customer service? I'm ready for a break.

Beware also when using Platinum Princess Protection Plus on casino bookings. I had to cancel three recent because of my father's stroke. I was told by three separate casino customer service reps that the $200. deposit for each ($600) would be refunded in full by AON. NOT TRUE! They rejected my claim, despite getting all the physicians signatures and medical records. After two hours on hold today, was told by the casino rep that I "canceled for the wrong reason" under the "cancel for any reason" insurance. When asked to escalate my request, he told me to call back Monday and start all over with my issue as they would only be open for another hour! LOL Calling Princess Casino Department is definitely a trip to the Theater of the Absurd. So book online if possible, but if there is a problem....you are out of luck. Does anyone know of any contacts to report the misinformation I was given by the casino reps? I'm afraid they will still make these reassurances to others having to cancel. Maybe others can be spared the wild goose chase I've been on.

I was on the Dawn in October Southhampton to Rome. I was leery because I had heard so many bad things, so my expectations were low. I had a GREAT time. I thought the food was the best I've had in my last 5 cruises (mainly Princess.) Cagney's and the French restaurant were outstanding, on par with a good-quality restaurant in California. Loved the French toast in O'Sheehans. Some areas look a little shabby and my balcony room had a laughably small TV, but the room was comfortable and itinerary was great. Give it a chance!

Hi, Does anyone have any experience with departing the ship early in Oslo? I am thinking about the May 27 on the Sky Princess and would like to spend a few days in Oslo instead of going back to Southhampton. I know this practice has become less common due to changing laws?