Just to update, I applied for shareholder obc online, never heard from them. Waited 2 weeks, sent an email. They apologized and told me to apply again. I followed up, they said they still didn't see it and just email the info back to shareholder services. That was Thursday and this morning I have confirmed for obc for the June and December sailings. Shareholder services rep was helpful, polite, and did seem to really care.