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st.zoomer

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  • Content Count

    345
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About st.zoomer

  • Rank
    Cool Cruiser

About Me

  • Location
    Cape Coral, FL
  • Interests
    Scuba diver & private pilot
  • Favorite Cruise Line(s)
    Viking & MSC YachtClub

Recent Profile Visitors

135 profile views
  1. st.zoomer

    New Port

    I posted this on another thread by mistake this morning--meant to post it here: We were on the Dec. 21, 2019, Le Champlain cruise out of Puerto Morelos--changed to Cozumel. The change to Cozumel wasn't Ponant's fault but I thought they handled the related problems well. The ship was beautiful, more of a large scale yacht than a cruise liner. The only problem I had with the ship itself was that the seating in the bar area and the grill could get crowded and tables, especially for two, could become taken quickly. The cabin was on the small side but functional, and the crew was great. My main problem was the food which I felt was sub-standard. The chef was from Haiti and the sous Chef from Guadeloupe--not sure if that had anything to do with the problem or not. Another problem was the hours of service--evening meal was sometimes at 6:00 PM, sometimes 7:00 PM and sometimes 8:15 PM. If you didn't eat during the short hours of service there was no other food option except a limited room service menu. The open hours of the BlueEye and Observatory Lounge were also very limited. (BTW, I understand that one's idea of food quality is subjective). I enjoyed the itinerary since we went to several off-the-beaten-path ports and visited some places not normally seen by cruisers. The two excursions we took were interesting, one to San Pedro Sula, Honduras, and the other to Quirigua in Guatemals. LIvingston was interesting to walk around but Belize City was completely closed, at least in the downtown area, because it was Boxing Day. Overall I thought it was a good cruise, but not a great cruise because of the food issue plus the timing, and availability, of the meals.
  2. We were on the Dec. 21, 2019, Le Champlain cruise out of Puerto Morelos--changed to Cozumel. The change to Cozumel wasn't Ponant's fault but I thought they handled the related problems well. The ship was beautiful, more of a large scale yacht than a cruise liner. The only problem I had with the ship itself was that the seating in the bar area and the grill could get crowded and tables, especially for two, could become taken quickly. The cabin was on the small side but functional, and the crew was great. My main problem was the food which I felt was sub-standard. The chef was from Haiti and the sous Chef from Guadeloupe--not sure if that had anything to do with the problem or not. Another problem was the hours of service--evening meal was sometimes at 6:00 PM, sometimes 7:00 PM and sometimes 8:15 PM. If you didn't eat during the short hours of service there was no other food option except a limited room service menu. The open hours of the BlueEye and Observatory Lounge were also very limited. (BTW, I understand that one's idea of food quality is subjective). I enjoyed the itinerary since we went to several off-the-beaten-path ports and visited some places not normally seen by cruisers. The two excursions we took were interesting, one to San Pedro Sula, Honduras, and the other to Quirigua in Guatemals. LIvingston was interesting to walk around but Belize City was completely closed, at least in the downtown area, because it was Boxing Day. Overall I thought it was a good cruise, but not a great cruise because of the food issue plus the timing, and availability, of the meals.
  3. st.zoomer

    New Port

    Unfortunately, our TA leaves a lot to be desired--she was supposed to contact Ponant yesterday to see if there were any changes in ports but apparently she didn't bother to do so--so, I will call Ponant Monday to see if there is a change. If not, I will just leave our current reservations intact and assume we are leaving from Puerto Morelos. I will try to post our experience once we are on Ponant--assuming we get on and the WiFi is working...LOL...
  4. st.zoomer

    New Port

    Hey laurelguy... Who knows what is going to happen? We also have a pre-cruise Puerto Morelos hotel booked as well as transportation back and forth from the Cancun airport to Puerto Morelos. Fortunately, we can cancel both if we need to until three days before the cruise. I guess I'll wait until the last minute to decide if we want to do that or not. However, if what has been posted before is accurate for our cruise I will try to change hotels to the Grand Hyatt Playa in PDC so we won't have so many different stops and rides to do...
  5. st.zoomer

    New Port

    Our TA said this morning that she has not heard anything concerning a change in the arrival and/or departure ports for the Dec. 21st sailing. She is supposed to contact Ponant to see how things stand so, hopefully, we will know something later today--of course whatever she is told may still change before the cruise starts. Oh well, "nimodo", as they say in Mexico...
  6. st.zoomer

    New Port

    Can someone tell me what you received from Ponant--hard copy of tickets, luggage tags, folder, etc.? I'm not on good terms with our TA and apparently Ponant sent her these items a week ago and she never bothered forwarding them to us--and our cruise is next week. She forwarded us the e-docs but nothing else. BTW, I spoke to Ponant this morning and our cruise, Dec. 21st, is still scheduled to leave and return to Puerto Morelos.
  7. st.zoomer

    New Port

    Yep, we are going to do the same since it could go either way. In any case, it is only a 30 minute ride from our hotel in Puerto Morelos to Playa del Carmen.
  8. st.zoomer

    New Port

    Thanks for the update. We are sailing on the 21st and I talked to a Ponant rep a couple of days ago who said everything was settled and our cruise would be departing and returning to Puerto Morelos. However, she did add that if we had to leave from and return to Cozumel that all transportation to the Cancun airport would be paid by Ponant. Of course anything can change in an instant in Mexico. Too bad for Ponant and Puerto Morelos--I imagine if these problems continue Ponant will pull out of that market.
  9. Finally got my full refund back after several email, calls and waiting a month...I hope they are better organized on the ship...
  10. Has anyone had any luck getting a refund when cancelling a cruise to Cuba on VV? I called about 3 weeks ago and asked for a refund and was told I would get it within 10 business days. They refunded $70 of the $570 deposit almost immediately but not the remaining $500. So, I called last Monday and was told I would have it by Friday, June 28th, but today is Tuesday, July 2nd, and still no refund. When I booked the cruise they were able to take my deposit the same day but they don't seem interested in making a refund with the same speed.
  11. First time back in several years and no sign of life at Chac-Chi...
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