We’ve cruised many ships but this will be our first AZ, this Oct to Croatia. We’ve never had this many issues booking stuff-OBC, excursions, upgrade booze package, terrible web site, poor info, etc. I’ve had to deal with AZ directly as my TA got nowhere. After many phone hours to AZ we finally got want we wanted. They also gave me an invoice with AZ letterhead so hopefully we won’t have issues once board. BTW, AZ told me they can only give invoices to my TA who them gives to me but them they sent me not one but two invoices. Unfortunately this will be our last AZ cruise. We’ll wait to see if they fix things if they can or they’ll go under.