I had a certificate that I received when onboard the Wonder in early May that was good for either an OV or a balcony cabin based on the sailing date. I purchased a Future Cruise at Next Cruise while onboard. I called mid afternoon earlier this week and was on hold nearly 45 minutes before the call dropped. I called early the next morning and the call was picked up in less than 5 minutes. My rep was good and the call was clear. I had identified 3 sailings and the rep priced all three of them. One was $810, another $3612 and the third was only $284, the first two for OV cabins with an upgrade to a balcony and the third choice for a balcony. Needless to say I booked the cheapest one as it was for an Oasis class sailing with a better itinerary. I am an agent and had checked inventory before calling to book. It is amazing how far ahead sailings are nearly booked out. Along with my booking I did receive the $200 NC OBC and $500 of freeplay. In summary, its like a lottery to get a good call and a good rep.