Yes, if those alienated are the few that don't bother to check rules and procedures. Nonrefundable OBC is "FREE" Money, not something that you deposited into your account. Yours is the only complaint I have heard, about how the Cruise line runs their OBC program. Most cruisers know how to work the program and make certain to use the funds before disembarkation. If cruise lines start getting inundated with complaints on how the free money was treated, they may decide to do away with the program! My recommendation: Let this be a lesson, quit complaining, and do it correct the next time!