Just got this email. It has more details on the engine troubles. Plus we are now getting a full day OBC!
ABOUT YOUR UPCOMING TRAVELS
Dear Guest,
We wanted to provide additional details about Quantum of the Seas’ August 15th, 2022 adjusted itinerary and update you on the speed limitations caused by a technical issue with one of the ship’s engines.
Quantum has four engines. One requires some repair and there’s a delay in receiving the parts needed. Additionally, another engine is scheduled for routine maintenance soon, which means we’ll have to reduce our overall speed during these sailings. While we’re doing everything we can to expedite this, the global supply chain situation that we’re all experiencing is further impacting the delay.
Safety is always our top priority. Our ships can safely sail in these kinds of situations, just at reduced speeds. We’ve been working tirelessly to find a way to visit Endicott Arm & Dawes Glacier for your sailing, but this would result in drastically reduced port times. And given that there’s always a risk of missing the Glacier due to weather, it’s best to go with the surer option of keeping better times in port. The decision to modify our itinerary wasn’t taken lightly. We’ve done everything possible to minimize the impact to your time with us and are sorry for the inconvenience.
To help make up for these changes, we’ve increased the compensation offered. You’ll now receive one full day of your cruise fare paid, per person, as an Onboard Credit.
These credits can be used anywhere onboard. And if at the end of the cruise you have a remaining amount left over, it will be refunded to your card on file.
While we can’t wait to set sail with you, we understand this was an unexpected change. Should you no longer wish to sail or want to change your sail date, please contact your Travel Advisor or give us a call at 1 866 562 7625 by July 17th, 2022. You’ll receive a full refund of any paid portion of your cruise to the original form of payment, including non-refundable deposits and any pre-paid amenities, within 14 business days or we can help move your funds towards a new sailing.
Again, we apologize for these changes and appreciate your understanding. We look forward to welcoming you onboard Quantum of the Seas!
Sincerely, Aurora Yera-Rodriguez AVP | Guest Experience Royal Caribbean International