Mcruisin

We were on Sky this past January. Queen bed setup. Each lamp had a standard USB port, but no outlets near the bed area or the sofa in a Mini-Suite room. Plus one of the USB ports did not work. Only outlets available were near desk area. Two US outlets and one Euro as I recall. Also, just an FYI, there are adapters to go from USB-C to a standard USB port. We got them on Amazon. Also a battery pack may be convenient for sofa or balcony locations.

When using the Princess App on my iphone and iPad, in My Profile, lower right corner of my photo, the Princess icon is blue and no status is listed. My Captain's Circle Level is Elite. My wife's My Profile is correct. We currently have 4 cruises booked. I have called support multiple times in the last 8 days. Yesterday, I tried to Live Chat with four different "navigators". No one seems to be able to correct the issue or in some cases even recognize the issue. Based on Cruise Critic comments there seems to have been other passengers with the same problem as far back as last August, but I don't see any resolution(s) posted. Has anyone been able to get their profile updated or suggestions of what to try next?