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Everything posted by MRS TIGGYWINKLE

  1. Thank you for that information..... to be honest at £14.00 per night it is more financially beneficial for us to travel by train but perhaps not as convenient. Much to think about.
  2. Hi all, We are seasoned cruisers but our first Fred cruise departs Rosyth in July (Balmoral/Scottish Isles). Could someone please explain how the embarkation and disembarkation process works ? Is it based on deck or cabin category as to what time you are allocated? Also, we would appreciate advice as to whether driving and parking at the port is a better option than the train and taxi. Apologies for all the questions but I will be travelling with someone living with dementia and want to make the experience as comfortable as possible. Many thanks in advance.
  3. Looks like things are starting to get back to a more reasonable state and level of service. Long may it continue 😊
  4. Fantastic news and provides hope for anyone still trying to get booked. Let’s hope all major issues are now resolved 😅
  5. Logic would suggest Southbound but to put your mind at rest you could always ring the Services to confirm because it’s probably going to take until Friday to get through to Cruise Connect 🙄
  6. Yippee !! Well done ....let's hope the situation is beginning to improve at last !
  7. Outstanding results today !! So thrilled for you (and your Mum !)…relief all round. paracetamol well earned…enjoy your cruise 😊
  8. Glad to hear of another success but fear we will be scarred for life by that incessant music ! Enjoy your cruise and safe travels 😊
  9. Be sure to give your mum some paracetamol and plenty of fluids for the task !
  10. I finally got a human being after 52 minutes of “music” and the booking took about 5 minutes with instant email confirmation (like you I would recommend staying on the line until the confirmation email appears). I honestly think there are only a couple of people manning the phones because we have never experienced this kind of service and stress levels in the past when we have booked coach transfers
  11. I feel your pain! Please keep trying…it does work eventually. I’m not exaggerating when I say it took 5 solid days of trying before I finally succeeded
  12. My final call involved 52 minutes of that horrendous music and when the lady eventually answered I was so shocked i almost forgot what I was calling for !! You almost have to dedicate a day to try and get through. It’s absolutely infuriating and soul destroying. The cruise companies really need to be aware of the stress this is causing their customers.
  13. Now they need to change the musical arrangement too !!
  14. SUCCESS !! Finally managed to get through to a human being after dedicating hours of my day to being on hold for 30-55 minutes at a time ! Lovely lady who answered my call explained that they were simply overwhelmed by calls. So, for those of you still trying...don't give up hope and do be prepared to lose a lot of your day/s listening to the same piece of music. Good luck .....I am going for a lie down in a darkened room.
  15. So far today I have called 4 times since 9am and have been on hold listening to music for 26, 35, 55 and 54 minutes duration at the end of which the line rings once and then goes dead . Either the entire population has booked a cruise or the staff at Intercruises consists of one person!! if the cruise lines are reading this …please review the very unsatisfactory situation. At this rate I will be phoning until August 😅. they don’t even respond to the online enquiry form 😖
  16. And so far today the lines are constantly engaged 🙈
  17. Like you we are cruising in August but like to know the coach is booked once we have made the final payment.
  18. So far no response from Princess and no answer to any phone calls to Cruise Connect. Can anyone who has cruised recently confirm that the Coach service is still running please? Because of our location we have little alternative travel options.
  19. We have also used them on numerous occasions without any issues but have always been able to communicate by phone. This is an entirely new problem. Even the cruise company will not give me a straight answer as to what may be going on.
  20. I have tried ringing them all day again! No success. Starting to get a very bad feeling about the situation.
  21. I have done that too but have to say I am not hopeful. The incessant music while waiting for a human to pick up my call has given me a headache!! Please update if you have any success 😊
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