Too often we do not hear about a positive experience with COVID and HAL. I tested positive in June near the end of a HAL cruise in Europe. My wife tested negative. The ship’s personnel were very supportive. As my positive test occurred next to the last day of the cruise, I needed to quarantine for at least 4 days after leaving the ship. HAL arranged a limo to transport my wife and me from Amsterdam to their COVID hotel in Rotterdam. The hotel was very supportive. The arrangement was I had to pay for the hotel stay, meals, etc., and then file a claim with HAL. I filed the claim (over $1,000) and waited, and waited. No response from HAL for over four months, so I figured this was a lost cause. Yesterday I received an email from HAL that they are paying our claim in full. We are happy campers. Thanks HAL.