Hi, I booked through them directly using this link Myvatn, Godafoss & Dettifoss - Akureyri - Arctic Shorex This is the email I received when I cancelled on April 10th for a Sept. 2023 booking.
...Cancellations come under section 13 of our T&Cs here:
https://arcticshorex.com/booking-info/
Please advise if you would like to cancel and receive a 75% refund now, or if you would prefer to transfer your booking to a flexible date (to be changed and confirmed later) next summer, without financial penalty (though subject to 2024 prices).
This is what their booking page states:
Why Book with Us
• Pickup and drop-off at the port
• 100% refund if your ship does not dock
• Small group tour with a local guide. Then you see a small "terms and conditions" button which if clicked through then you can find their section 13 which states:
Terms & Conditions
Payment:
A 25% upfront deposit payment is required with the remaining payment to be made 30 days in advance. If a booking is made 60 days or less in advance of the tour, a full advance payment is required.
Cancellation – Confirmed Orders:
If the customer decides to cancel, then proportionate refunds off the full tour amount after full payment has been made are determined as per the following fixed schedule:
– 75% refund if cancelled with at least 30 days notice
– 50% refund if cancelled with at least 7 days notice
– 25% refund if cancelled with at least 48 hours notice
– No refund is given for cancellation within 48 hours
Cancellation – Pending Orders:
If the customer decides to cancel a pending order while awaiting its confirmation, then proportionate refunds off the full tour amount after full payment has been made are determined as per the following fixed schedule:
– 85% refund if cancelled within 7 days of placing order
– Full refund if cancelled after 7 days of placing order
I doubt a third party tour operation would refund you if this actual tour company is keeping at least 25% of every cancellation (not bad $ if you can get it!). If you want to be sure about a 100% refund if cancelling then I would get it in writing if the terms are not clear. It looks like you only get a refund if the ship cancels or the tour company cancels. They cover their butts, not yours. There are definitely other tour companies that give 100% refunds on cancellations, this was the only tour company that screwed us out of money, everyone else gladly gave us 100% refunds. We had a lot of tours booked for a 3 week trip. Everyone else was great. Wild Westfjords / Arctic Shorex not so much, greedy! Have a great trip which ever tour you decide on.