hbsurfcitycruiser

We just used Flight Ease to fly home from Haneda airport in Japan after our cruise on the Westerdam 2-3 weeks ago. I also paid for premium economy. The issue partly seems to be because Flight Ease is real big on code sharing. So I booked an AA flight but the operating airline was actually JAL. They claim to all be part of One World and it's supposed to be seamless. HA! Well as you all know you get to pick your seats. My husband and I are very very tall. So I selected the pair of seats bulkhead against the window. Seats 17 H & K. We go to drop our bags at Haneda and we were greeted with a million apologies, we were still row 17 but now suddenly wedged in the middle of 4 seats in the center of the aircraft. Meanwhile I am standing there showing JAL that the AA app currently has me still listed as seats H&K. Thank god I screenshot'd this. So yeah. Now this is no one's fault but the man seated next to me on the aisle was just the worst. About 4 hours in to this 10 hour flight I had it and spoke to the super kind staff and we were moved to a bulkhead in economy. That was 100x better. But I have emailed HAL and very pointedly state YOU did not provide me with the product I paid YOU for. So far I have only been offered $100 OBC pp. I am not sure that is fair compensation. Still thinking this over.

If you have a personal cruise consultant just talk to them about your room goals. Basically search for a room that sleeps 3-4 people. State that you want a couch in your room. That is what I just talked through with my PCC and he landed me a nice cabin. If you look there are inside cabins and large inside cabins. The PCCs have visibility of each rooms sq footage and can be of great assistance.

This week I spoke with HAL ship inventory and my personal cruise consultant and she is indeed sold out. We are sailing her Feb 27th, 14 day.

Please know if you are lucky enough to get a "free" cruise offer, you can book more than one cruise at a time. Don't be shy!