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About Cindy

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    Houston, TX USA
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  1. I had two refund experiences with NCL companies, and both were negative. In February I booked an Oceania cruise and cancelled it the next day. According to the contract I should have had my deposit ($1,500) refunded immediately, but they decided that even though I booked and cancelled 3+weeks before the shut-down I would have to wait 90 days. Numerous phone calls got me nowhere, and I thought the people I was communicating with there were rude and condescending. At 91 days I filed with my credit card company who reversed the charge. The refund was finally posted on my cc at the end of June,
  2. Sadly, at least in the start-up phase we have no interest in cruising. The deal breaker for me is only being allowed off the ship if you’re on a cruise-line excursion. I’m going to pray things go well and some of the restrictions are relaxed before our next cruise (Europe October ‘21). Going to Europe and only seeing what the cruise line deems “safe” isn’t appealing to us at all. I like to get off the beaten path and experience the culture of a country, not just visit the popular tourist spots. if the restrictions are long-term, we will become land travelers.😢
  3. Thanks! I read your linked thread and that was exactly what I found when I made my reservation. The price difference between the SM and SN cabins was only $100/person for the 12-night cruise, or about $8.50/person/day. I assumed that was just for the bigger balcony, but now thanks to Cruise Critic I’m finding out otherwise! Sent from my iPad using Forums
  4. Interesting...I just booked an SM category suite (Aft-Facing Penthouse with Large Balcony/Deck 10) on the Jade for October 2021. The description clearly states the perks include Butler and Concierge service. The SN category is identical to SM, but with a smaller balcony. Those cabins are on Decks 8 & 9, and the description has the statement, “Most include Butler and Concierge Service.” I’ll definitely keep an eye on it. I took screen shots of the cabin information just in case there’s a discrepancy. Sent from my iPad using Forums
  5. I was just faced with the same decision for a very port-intensive Europe cruise next year. I ended up choosing an aft Penthouse (non-Haven) suite. The price difference between the two was substantial, and since we only have one sea day out of 12 it didn’t seem worth the cost. If we were going to be spending a lot of days on the ship I might have chosen differently. Sent from my iPad using Forums
  6. We officially said good-bye to our Hawaii cruise today. It had been cancelled twice by NCL (once for dry dock and once for the virus), and then moved once by us after we rebooked. Admittedly, once celebrating our 60th birthdays in Kona was off the table a lot of the excitement was gone, but I’m also not comfortable with the rumblings about restricting visitors well into 2021. Maybe we’ll try again for our 65th birthdays! On the bright side, we used our FCC for a 12-night to Spain, France, Portugal, and Italy in an aft suite with over 2200.00 left over![emoji3] This will be the first year sin
  7. We were booked on a HAL coastal leaving Vancouver on September 26. The cruise hasn’t been cancelled yet, but we cancelled last week because I just don’t see it happening, or happening in a form that we would want to be a part of. We’re (hopefully) going to Maine and New Hampshire in October instead...coast and mountains, staying at B&Bs and small inns, with lots of time out in nature. It will require plane travel, but we can’t hide forever! I really hope it happens, because it will end up being our only vacation this year. Our next cruise is tentatively March 27 on NCL in Hawaii. That o
  8. I don’t know if you can cancel outright, but you can move it to another sailing. I did that yesterday — I had rebooked Pride of America for October, but we decided to reschedule for next year in the hopes of having a less restricted vacation. Sent from my iPad using Forums
  9. I have an upcoming final payment on HAL. Even though they have shortened the final payment due date, the cancellation penalties remain unchanged. I think this is probably what happened in the OP’s case. Sent from my iPad using Forums
  10. That makes sense for a couple possible reasons... 1. Whether or not those sail is probably no better than 50/50. 2. Final payment is too close for it to really benefit them as far as cash flow.
  11. I did everything on the website. At one point I know I saw the refund option, but it's no longer there. They are still offering date changes and vouchers.
  12. I am supposed to be sailing September 26. I did not receive an offer. Sent from my iPad using Forums
  13. I use Travel Insured through USAA for my travel insurance. I am able to get a refund, a voucher for future travel, or I can simply move the policy if I reschedule. Sent from my iPad using Forums
  14. We booked a cruise for next August. I wasn’t able to choose a cabin on the website, but when I called they took care of it with no problem. The agent I spoke with said it was because we booked a 14-night cruise that is also sold as two 7-night cruises. Much to my surprise I got a casino discount on top of the Have It All promotion. My total price was about $900 less than the price when I wasn’t signed in. Sent from my iPad using Forums
  15. Thanks for clearing that up...I had it exactly backwards! Sent from my iPad using Forums
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