SandyR5

We’re going to be in Florence (La Spezia) for 2 days. We have been to Florence many times. The first day we’re going to Cinque Terre. Was thinking about checking out La Spezia the second day. Can you stroll there from the port? We’re happy walking around, stopping for lunch etc. is this a town where we can just wander and enjoy?

I told you all. NOT the company it used to be. Sorry you had a bad second day. It should have been wonderful.

Thank you. I just wrote to them. Sounds like a plan.

Thank you.

We want to book a private tour, hopefully with another couple on our roll call. The operator asked what we’d like to do…hiking, sightseeing or a combo. What shouldn’t we miss? What did you enjoy the most?

Thank you.

Thank you. I will check him out also. Once we book air we’ll make the decision.

Big companies just don’t give you the same customer service. ☹️

Wow! Thank you. They look great.

Hi everyone. Our South America tour, on Azamara, ends in San Antonio. Looks like we’ll be booking a 5:15 flight out of Santiago. Would love some tour that will pick us up at the pier and end at the airport. Have you had a great experience with a great company? Recommendations? Thanks.

Don’t get me wrong, the tour itself was great, other than the immature driver. The others on the tour had great times. As the organizer I felt a responsibility not to share with everyone else what was going on at the time. I just told them we’d pay afterwards. As the CEO told me, maybe he is going to now be more hands on and respond to customers more efficiently. Also, the others didn’t know about my bag left on the van since they all returned to the ship before me. So, hopefully for you, it will be a wonderful day.

Thanks. I did not let it ruin my impression of Iceland…just the company I used. I’m glad you mentioned Reykjavik excursions. Hopefully that will help others who want to tour.

I just received an email, apologizing, from the CEO of Your Day Tours. He said nothing about being absorbed by the other company. I asked him about that in my reply, since every Van in the office parking lot was from Artic Adventures and our driver told us they now own 100% of Your Day Tours. The CEO said our tour was marked as “paid”. I told him I saved him about $2500 by insisting it was not and we had to pay. I also told him how sad it is that one of his employees is wearing my raincoat, using my water bottle and binoculars. I did post on Trip Advisor. This was my first negative review. Somehow I’m sure the CEO saw it…thus the email. Thanks.

I’m sorry but I have gotten so much great information here I just felt I needed to share.

Arctic adventures which also cancelled a roll call booked bus tour. Your Day Tours website still says they’re a family owned company. Shame on them.

Just returned from Iceland/Ireland trip on Celebrity Apex. Incredible trip. Only disappointment was our Reykjavik Golden Circle tour. We used Your Day Tours which WAS highly recommended. Unfortunately, in the interim, they were acquired by another Iceland tour company with horrible customer service. The tour itself was fine, except for the driver/tour guide pointing out all the bars that he got “shitfaced” in the various towns we passed. Didn’t offend me, but there was a kid onboard. My huge problem with Your Day Tours was because I was the tour organizer for 28 other cruisers. I researched and found them, posted about it on our thread and before you knew it, others wanted to join me and I then became the “organizer”. I arranged for no deposits and payment the morning of the tour. Payment could be in any currency or credit card. This was the primary reason others seemed to love. We had 2 vans with 15 in each. They showed up and when everyone expected to pay the drivers said they never handle money. This is the policy of the new company. Since Your Day Tours only had MY contact information I didn’t want to be responsible so I insisted they call the company. They called at the 2nd stop. It was decided that we’d pay at the end, but the didn’t tell me that I was going to do the collecting since they don’t handle money. They also had no idea that they were supposed to buy lunch for my husband and me so they didn’t. At the next to last stop they asked me to go to speak to the passengers of both vans about payment. I wanted to tell them it’s their responsibility, but there were 28 others and I just wanted everyone to return to the ship with good memories. At the pier I left the van, collected the money, checked off everyone and did the same at the second van. Once everyone else left, I tipped our driver and returned to the ship. As I approached the ship I realized that my belongings, a bag with my raincoat, water bottle, binoculars and other “stuff” was still on the bus. I immediately turned on the international day pass on my phone and called, only to get a recording. I left a detailed message with the driver and license plate of the van. I also emailed them. NO response. I called again and left another detailed message. I finally got an email saying they were sorry I forgot my bag and would contact me if they found it. They never did. Bottom line, good tour, but If you’re someone who likes to organize for your roll call, use someone else. If you’re booking on your own, use someone else because if you need to contact them, they’re unavailable now. Another formally good family owned company “bites the dust.” Sad.

We used mydaytrips. They were great. Go on their website for a quote. Much easier.

Glad you were accommodated.

I am using Your Day Tours. Actually set up 2 groups from our roll call for the Golden Circle tour. Sometimes it takes a few days to get a reply, but they always get back to me and I’m super excited for our tour.

Does anyone know if Celebrity offers a shuttle into the city centers of Helsinki and Tallin? They did pre Covid and hope they still do that. We love the “free” walking tours offered in all cities and need to be in town for the meeting places. I’m sure we can take a taxi also, but would like to know.

Has anyone done Scandinavia this past summer and can answer my question. We did a Baltic cruise on Connie about 5 years ago and our ship offered bus transfers right to the city center in Helsinki and Tallinn. We will be doing a similar cruise this spring, obviously without St. Petersburg, but expect to just walk around these places on our own. Thanks

Great to know.

Thanks!

Hi - In 2 weeks we will be going on our first RCCL post Covid cruise. We are Diamond status. We used to get a 24 hour wifi free day. I just checked the Diamond perks and it doesn’t say anything about wifi. Someone know???

Your cruise is the last one embarking in Amsterdam. We are the next one.