Jump to content

valandemmy

Members
  • Posts

    600
  • Joined

Everything posted by valandemmy

  1. Also, is it better to upgrade things like wifi and prememium drink package now or once onboard?
  2. When I log in to the NCL website it keeps asking me to submit an offer for an upgrade...but when I try to book a new room (to see prices for the haven) it says all the suites are sold out. We are in a non-haven suite so the haven is all that we can upgrade to...is there a possibility that haven rooms are still open and just not listed since they are still asking for offers?
  3. Just talked to NCL.Com here is the chat Amber B (6/28/2022, 11:19:14 AM): Hello Charles. Thank you for chatting with Norwegian Cruise Line. My name is Amber B. I would be happy to assist you today. Amber B (6/28/2022, 11:19:47 AM): Hello Charles. How can I assist you today? Charles (6/28/2022, 11:20:06 AM): I have a cruised planned on July 31st on Breakaway. Charles (6/28/2022, 11:20:22 AM): We received an email showing 2 ports changed and only got 1 back Charles (6/28/2022, 11:20:43 AM): Will we get port fee's refunded for the change in ports? Amber B (6/28/2022, 11:22:00 AM): No unfortunately port fees would not be refunded, Charles. Charles (6/28/2022, 11:22:20 AM): that does not make sense to me. since port fee's are collected to be paid to the ports Charles (6/28/2022, 11:22:35 AM): and since those ports are being missed where does the collected port fee's go Amber B (6/28/2022, 11:25:07 AM): Port fees are based on the entire itinerary not individual ports Charles (6/28/2022, 11:26:08 AM): but the itinerary changed. You charged for 4 ports, but I am only getting 3 Amber B (6/28/2022, 11:27:52 AM): I'm really sorry about this Charles. Please refer to your guest ticket contract as it states that Norwegian Cruise Line can cancel a scheduled port for any reason at any time. Charles (6/28/2022, 11:28:10 AM): that part I understand Charles (6/28/2022, 11:28:43 AM): What I am having trouble understanding is going from 4 to 3 ports, you all collected fee's for 4 ports not 3. Charles (6/28/2022, 11:29:26 AM): I have cruised for 20 years and port changes are a part of it...but I have always at least got onboard credit when ports where missed/changed Amber B (6/28/2022, 11:31:19 AM): I understand Charles. I'm sorry for any inconvenience. It is a one-time charger not per port no refunds will be given. Once again I am truly sorry. So according to Amber B - port charges are per cruise and the individual port doesn't matter (I had always heard the charges were imposed by the port themselves?)..and no refunds at all
  4. on my July 31st cruise the dropped two ports and added 1 plus an extra sea day. very disappointing.
  5. I could understand if we were avoiding a hurricane lol. Just disappointed in the loss of the two ports I actually booked the cruise for. We have been to all the other ports multiple times so was really looking forward to two new places
  6. Yep. took away two places I have never been and replaced it with a place we have been a dozen times and added the all important third sea day. 🙄
  7. But port fee's (according to what I have been told) are collected for the individual ports so if you are not going to those ports why would we be required to pay them.
  8. Upset about the change itinerary but what can you do I guess, but the letter they sent said nothing about any kind of refund...since we are going from 4 ports to 3, I would have to assume we would at least get some port fee's back. Also, does anyone know why they have been changing the ports?
  9. This is the one we were thinking about doing...How long was the time actually with the water with the piggies
  10. it is still available to purchase on our cruising at the end of July on the NCL webpage
  11. My wife loves little pigs and wants to do this excursion...no reviews though Does anyoe now how much time you actually get to spend in the water with the animals?
  12. We have only been on Norwegian one other time and that time we splurged for the Haven which came with TONS of perks. This time a little less splurgy and went with a club balcony suite...are there any perks that go along with this level?
  13. I just checked and it says no space available? is that because it is still 88 days away?
×
×
  • Create New...