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About jland

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    Cool Cruiser

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    Sydney Australia

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  1. How lucky and blessed are we when we can cruise on either line. So many people around the world do not know where their next meal is coming from. Either company would do me at the moment, in any cabin, even the lifeboat, crew cabin etc.
  2. It depends on whether the foreign company has an Australian office. Ponant has an Australian office and ABN therefore Australian consumer rules apply. Until ACCC intervened Ponant insisted they could apply French governments rules over ruling the refund clause in our contract.
  3. We had a contract with Ponant which stated if Ponant cancelled for any reason they would refund. They then proceeded to change that clause retrospectively and denied all passengers refunds. We would never trust them again.
  4. Honey49, did you get your refund? You started this topic off but never gave an update which is a shame. At least others were able to obtain their refund because of this thread. Good luck.
  5. I am really delighted you have received your refund, not before time but better late than never. You put in a lot of effort and deserved the result you got. As an aside, it always amazes me that banks take up to 72 hours before a refund appears in our account but payments come out instantaneously. Funny old world.
  6. Cruisingaussies if I was you I would not be waiting a week to get in touch with my federal mp. I am starting to get a bad feeling about this mob. I had a direct phone number for Liz Krstevski which I was going to pass on to you but just now I dialled the number only to be to told it was not connected. With jobkeeper ending at the end of the month you have to wonder if this travel agent is going to survive. Has anybody had any emails from them lately? I don’t think I have but I’m not 100% sure. Good luck and be very proactive, don’t sit around waiting for replies, I think it is the only hope yo
  7. cruisingaussies, I have been waiting for your update. Did you email Liz Krstevski as I suggested? As you have now emailed Rod Sim and been ignored you should go to the next step. I read a while back in the escape section of the Sunday Telegraph a letter from a man in your situation. He also had written to ACCC and Rod Sims with no reply, so here is what he did. He contacted his federal mp, it has to be federal because ACCC is Australian wide, who then wrote to Rod Sims on his behalf, the matter was resolved very quickly and a refund obtained. When I had a problem with Ponant who were
  8. I am really sorry you still haven’t received your refund. I feel almost as determined as you are to get you a refund. So here is what I would do. First thing on Monday email and text Carl Frier so he knows you are on his case. Next email liz.krstevski@cruise1st.com.au she is the sales and operations manager. A moment ago I sent her an email and it went through so she is still working there. I was like you and emailed ACCC and got the same rubbish reply you got, not sure they even bothered to read my email so I then went straight to the top and emailed Rod Sims. Your third email on Monday morni
  9. There is an interesting topic on the Australian forum called Kimberly Cruising. A post on there from NSWP who has a son in the industry states that although Ponant has asked the government for permission to cruise so far no permission has been given. The post is worth a read.
  10. After all I have been through chasing refunds from travel agents I will be joining others on this forum and will never use a travel agent again. They have made getting my money back worse, I was stupid enough to think they were there to help me.
  11. Pleased your message got through. If my response is anything to go by, I got an email the next day not from Carl Frier himself but a girl, cannot remember her name, who said I would get my refund in three days. She was true to her word but it did take a few more days before I could see the payment on my credit card. Keep us up to date and good luck.
  12. I think you got the response you did because you emailed Carl Frier on the weekend, try again later today. Cruise cancellations started after March 2020 so he was definitely working there August/ September time when I emailed him. I cannot remember exactly when, I will have a look at my credit card statement later today to see the exact date I got my refund.
  13. A thousand apologies the correct email has a full stop between the first and second name. To make sure I have the address correct this time I have sent an email which he did receive. carl.frier@ cruise1st.com.au I’m sorry my lack of attention to detail has caused you problems. As he is in charge try him first if no luck get back to me and I will give you another email address. Good luck.
  14. Unfortunately this company wanted to hold my money for 12 weeks after they had received my refund from the cruise company. I would not allow that, I was terrified they would go bankrupt. Even more so once job keeper ends, I think that will be the end of many more TAs.
  15. Honey49, last year I and many others had the same problem with this company. I searched until I found the name of their MD, Carl Frier. A quick email to carlfrier@cruise1st.com.au and our money was returned within 5 days. Not sure if he is still at this company, if your email bounces back let me know and I will give you another name and email address. Good luck.
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