seasickphil

As for the $150 value if excursions, there is nowhere that I'm aware of that states that. In all the listing of excursions for a cruise, the non Regent Choice show in price "FREE." PLEASE PLEASE PLEASE I told you (post 38 ) that the Executive Concierge gave me paperwork for me to claim on my travel insurance for my 4 missed shore excursions @ $150 each tour x 2. If they did not have a monetary value of $1200 do you REALLY think he would on behalf of Regent give me paperwork to allow me to make a fraudulent insurance claim. My claim was paid in full, so do you really think i would have got that if the excursions were free. Why are you so unwilling to except that, it actually happened to me, it is not hearsay but fact. I sincerely wished i didn't get Norovirus and that my wife and i could have indeed taken and enjoyed the shore excursions. You must make of this as you will as i can't make myself any clearer, this is last thing i will say on the matter (hooray everyone is saying) so i really do hope you have nice day, but for me after all this i think i need to go and have lie down in a darkened room.🤣 🤣

We have had this discussion on angela miller's thread. First time I have had a tour canceled nine days before cruise Here in the UK we have different t&c's and as i said in post 42 of that thread they are not classed as free but are included like flights are. When i had Norovirus on my last cruise (on Voyager) i was given paperwork regarding my 4 missed shore excursions because of having to isolate in my suite, enabling me to claim back $1200 ($150 x 2 for each included excursion) not from Regent but on my Travel Insurance. Now i was told that all included excursions had a value ($150), as i said earlier t&c's are different in the UK but was led to believe that those costs would be the same if i was from USA/Canada. Now us and others have said much about this, and i think it is 6 of 1 and half a dozen of the other as they say, but i have always believed that very few things are free in life and i certainly don't think cruising is one of them, my bank balance seems to back that up.

Must have done, are you now saying shore excursions are not free?

papaflamingo Everything else is FREE! Including excursions, dining, drinks, toilet paper, laundry, crew members, pool towels, deck chair. Seriously? are you really saying that if you did not receive any food, drinks, & excursions you would still be willing to pay thousands for the cruise. Personally i do not think there would many, if any who would follow you on this one, we will have to see won't we.

That is what seems to be happening, people on here say that since covid tour companies providing excursions have lost staff, this is true but if you look at other cruise line forums it does not appear there is a lot of talk of excursions being cancelled by lines that charge for them. Cruise lines where excursions are not "free" (nearly all of them) don't appear to be having the same problem, is it because they make money out of excursions and Regent do not, so therefore are not as likely to cancel, or am i being just cynical.

But the icing is part of the cake and without the icing then surely the cake is not as good.

There are several people contributing to this thread that are actually on this cruise, while no one can change what Regent has done and with no communication from them to give reasons, have any of you actually got in touch with Head Office to ask them what reason was behind the need for these changes. I realise none of you on the cruise might not be at all bothered by these changes, after all you will still be on a lovely cruise, (albeit not the one originally booked) but it would after all (if they gave you a reason) put an end to all this speculation by us.

Regent do put a price on shore excursions and this is $150, but they obviously can not reimburse everyone for not taking the available ones, reason being anyone wishing to arrange their own would have them subsidised to that amount, but the ones that are cancelled (at short notice) and no other ones are available could be viewed differently by some, Regent would take a different view i would presume.

Your comment indicated to me that you have not seen cancellation from other cruise lines. Perhaps I missed your point. I think you may well have missed my point. What i said was that over the years we have had many ports cancelled but every time we have been given the reasons. Please read post again as i don't think i can make it any clearer.

I have only taken 2 cruises on Regent (2 more booked) and i have not said, nor did i have any ports or shore excursions cancelled but please read what i said in post 20 on GeorgiaPeach51 thread Another itinerary change for Navigator, regarding other lines.

If you want to see how much this happens on other cruise lines, then cruise one or two of them and compare. Or, simply read the forums of the other cruise lines. I have been cruising for over 20 years and i do not have any allegiance to any cruise line but i have been on 9 different cruise lines during that time, so i do think i'm capable of making a comparison.

As papaflamingo say ports are cancelled all the time for various reasons, over the years we have had many ports cancelled but every time we have been given the reasons. Sure Regent have their reasons but if they do not inform the passengers then speculation like this will always follow. People who are on the cruise should at least expect to be kept informed as to the reason why the ship can not make the scheduled stop, whatever the cause if not obvious.

Regent do have to compete with other cruise lines for providing excursions but the non Regent cruises i have taken post Covid no excursions that you have to pay for have been cancelled, not seemingly like Regent who according to other threads are cancelling with very short notice of cruise date. So if other cruise lines are not cancelling excursions (or are they?) why are Regent having to?.

As pingpong rightly says terms & conditions are different in the U.K and some of us do read them. These are taken from our brochures. Your cruise holiday fare includes suite accommodation, all meals and entertainment on board ship (including in-suite dining, 24 hour room service and no charge for speciality restaurants), return economy flights (subject to applicable conditions - see clause 7), transfers between airport, hotel and ship (for fly-cruise bookings where you have not customised your flight arrangements or where purchased at the same time as making your cruise only booking), a 1 night pre-cruise hotel package for bookings confirmed in a concierge suite or higher, unlimited beverages including fine wines and premium spirits, gratuities, unlimited shore excursions (excluding Regent Choice and Overland Programmes), butler service (C- MS categories), detailed port briefings, port charges, departure taxes, baggage handling and security charges and unlimited Wi-Fi. Not included, however, are activities and services for which an additional charge is made such as Regent Choice shore excursions and Overland Programmes or meals ashore (unless otherwise stated in the itinerary description), any fuel supplement, personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking), any charges imposed on goods or services by local authorities whilst in port or within territorial waters and any other service not expressly included in your cruise fare. We will do our best to inform you of any additional costs that you will be required to pay, however, we are not always in a position to do this at the time of booking. Where we are made aware of a specific charge that you will have to pay prior to the start of your cruise, we will notify you of this as soon as reasonably possible. I am not talking about t&c though, what i believe is not correct is that Regent in the U.K say this. Embark on an unforgettable journey, enjoying as many shoreside tours and experiences as you wish with our more than 3,800 INCLUDED Unlimited Shore Excursions, from encountering majestic wildlife to sampling delicious cuisine to touring iconic UNESCO World Heritage Sites. Only Regent Seven Seas Cruises®offers this extraordinary inclusion and you are encouraged to take full advantage of it. As i have said previously i know what Regent mean by unlimited Shore Excursions. What i do not think is fair though is that if Regent continues to cancel shore excursions (what this thread is all about) then how can they justify telling you to take full advantage of this extraordinary inclusion if there is nothing available for you to take advantage of.

It is according to RachelG post 15 and it happened to the OP.

I think we are at cross purposes here, i don't think Regent is being deceptive at all i have all my excursions booked on my 2 upcoming Regent cruises. I am just putting my opinion in on this thread towards RachelG's experience of having 2 excursions being cancelled just a few day's before boarding with nothing else provided or available. Now we all know that Regents shore excursions are not free and Regent do not say they are free, they are included but we do actually pay for them in our headline fare. If they do continue to cancel shore excursions and it seems to be happening more than ever lately, surely this then detracts from your experience,so taking up Regents advertising slogan Only Regent Seven Seas Cruises®offers this extraordinary inclusion and you are encouraged to take full advantage of it. is a bit unfair don't you? as i said before how can you take advantage of something that is not available to you. Shore excursions do have a monetary value on Regent of $150, now i'm not saying these should be reimbursed if they cancel but what if Regent told you a few days before boarding that your room steward would not be servicing your suite for a couple of days and there is no alternative (i know this is extreme and never going to happen ) would we all just accept that, after all we are paying for this service in the cost of the cruise but then again we are paying for shore excursions as well, are we not. The point i am trying to make, ( maybe not be making a good job of it ) is how much of a reduction in other services would make Regents Advertising phrases of Every Luxury Included / An Unrivalled Experience become an myth and when do a Luxury Line become a Premium Line. These are just my thoughts and i'm not saying i'm right, for as my wife often reminds me it would not be the first time that i'm wrong.😁

cruiseej It is not me stating any conditions i'm quoting what Regent are advertising in their brochure's. I am not new to Regent and are fully aware of how shore excursions work but if, as post 15 RachelG says is Very common these days. We had 2 excursions cancelled after we boarded the ship. None other alternatives offered in one port, if this continues then surely this will detract from the product on which Regent are advertising/providing.

Where do i say anything about there will be an inclusion in each and every port or that you are guaranteed your choice of tour. What i said was how can anyone take full advantage of something if it is not available. If i didn't like the product why would i be going on Splendor this July and on Voyager for 18 nights next March?.

cruiseej Embark on an unforgettable journey, enjoying as many shoreside tours and experiences as you wish with our INCLUDED Unlimited Shore Excursions, from encountering majestic wildlife to sampling delicious cuisine to touring iconic UNESCO World Heritage Sites. Only Regent Seven Seas Cruises® offers this extraordinary inclusion and you are encouraged to take full advantage of it. How can anyone take full advantage of the "extraordinary inclusion" if there are no shore excursions available to go on.

UNLIMITED SHORE EXCURSIONS Embark on an unforgettable journey, enjoying as many shoreside tours and experiences as you wish with our INCLUDED Unlimited Shore Excursions, from encountering majestic wildlife to sampling delicious cuisine to touring iconic UNESCO World Heritage Sites. Only Regent Seven Seas Cruises® offers this extraordinary inclusion and you are encouraged to take full advantage of it. Maybe Regent might have to think about changing their advertising to LIMITED SHORE EXCURSIONS rather than UNLIMITED. Somehow i don't think they would want to do that.

We are on Voyager out of Rio next March, the flights are out now but Regent have not allocated them as of yet, so long before full payment is do. It's just we like to get things sorted out sooner rather than later. We are in concierge so arrive the day before but having not been to Rio before want to make sure we have time to see Christ the Redeemer etc before we board, we have previously always taken Regents flights before just for on own peace of mind.

You don't get the the whole amount shown on the website, ( not in the UK anyway ) on our cruise next year the amount showing is £1460pp, our TA have informed us that the amount of credit actually is £600pp.

We can't, that's the problem, we should have been on Queen Elizabeth at the moment,Singapore to Tokyo. After being on Queen Mary 2020 when Covid broke out and we ended up in Australia instead of going round Asia ending in Hong Kong. We booked again for 2021/22 Cunard cancelled both (like all cruise lines did) and then again for this year but last year with Tokyo still not open for cruise ships and Hong Kong removed from itinerary we felt that that maybe Asia was no longer for us. So this time we cancelled but we had to book an alternative cruise within 6 months of our original sail date, we had 2 cruises already booked for this summer therefore not leaving us with much time to work with. So although we don't like it we can only fly out on the day the cruise departs. Like everything else when you get older, the less hassle the better but sometimes this is not always possible, will just have to see what is best.

PORT ROYAL Thank you for your response, i'm aware of the flights from Norwich but not sure Cunard deal with them. I can source them ourselves obviously, but if the flight from Norwich to Schiphol is cancelled ( not the most reliable since pandemic ) then that causes real problems getting to the ship on time Have asked T A to look into this though for us with Cunard, so will wait for response.

We have disembarked in Barcelona a few times before but always at a leisurely pace. Cunard can only offer us flights back to the UK at 18.20hrs but we don't want to wait around all day before flying home and then having a 3hr drive home. We can get a flight at 10.50am, so if we self disembark do you think this would be achievable. Queen Elizabeth is due to dock at 07.00am ( we believe ) and not having any experience of getting off the ship early we really would appreciate other peoples views on this. Yes we know there are always things that can and do go wrong but would love your thoughts on this please and maybe some of you have actually made flights this early which could help with our decision. Also if you self disembark do you all just make your way to the gangway and wait, or do people in the grills get priority like they do when embarking. Thanks.