Jump to content
Cruise Critic Community

kruzin2010

Members
  • Content Count

    151
  • Joined

About kruzin2010

  • Rank
    Cool Cruiser

About Me

  • Location
    Mississauga, ON Canada

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Probably. it really did say it. The future cruise person was a tad dis-believing when I told her about it so I found the page in the book. Highlighted it and dropped it into the drop off box. 🤤
  2. Well that’s interesting. Thanks everyone. I’m a bit of a detail person so when I read something I want to know what it is. Maybe the enhancement is a ghost. LOL
  3. Oh that’s funny. We noticed that too. Every single time you’d turn on the travel channel it was a bout a ghost!
  4. Just off the Zuiderdam and the only thing I can complain about was the lack of TV programming. ( well, and maybe the fact that the sleep timer didn’t work on the remote)😉. Under the TV series it was all HAL programming on ports etc. No Half hour comedies or hour series to watch. In in the Cruise Brochures from the future Cruise desk it says under amenities for suites something to the effect of “enhanced TV programming” but when I asked the future Cruise person they said no, all the same programming. Anyone know now if you do get a more diverse choice in a suite?
  5. Favourite spot! Love this location of these cabins. No noise. Very quiet. And SO close to the coffee!
  6. Oh wow. Thanks for that. That takes away the “oh we will wait and decide on the boat option”
  7. We will be on the Zuiderdam and have the beverage pkg, but are not sure that the wines that are included in this are what we want. To upgrade to the Elite pkg is an option, but if its only for the wine, we are considering adding on the Cellar Master Package and have a few questions, that someone may have the answers to... - from what Cellar # are you picking your wine from? - does the price go up to buy this on board as opposed to prior If anyone has any thoughts, guidance or information, it will be appreciated.
  8. Thanks all. I know I was being nit picky but I hate surprises. I think you’re right Kazu old wording in the fine print. But I have asked my TA to get clarification.
  9. it is a tad bit confusing....cruise confirmation says $9.00 including 15% Service charge, which if I read that correctly it would mean that the price of the drink would have to be under $7.82. and their website says..... Our convenient, affordable Signature Beverage Package allows you to select from a variety of wine, beer, spirits, cocktails (including non-alcoholic), sodas, bottled water (sparkling 330ml or still 500ml) & coffee! Includes any beverage priced at $11.00 or lower (up to 15 beverages per day). Prices are per day at $44.95 if pre-booked online compared to $54.95 if purchased on board. A 15% service charge will be automatically applied to your purchase.
  10. No, never heard from them. The cheque arrived, no letter, no hello, no want to take another cruise....just a cheque.
  11. It's really a shame that an obvious clerical error can ruin an experience. We sailed on the Avalon Expression from Budapest to Prague in October. Boarding, we walked onto the boat, showed our boarding pass and were immediately taken to our beautiful Royal Suite. It really was lovely. King Size bed, beautiful large washroom and wonderful cabin attendants. No checking in appeared to be required. On the 2nd day, there was a note on our desk, would we please come and give the cruise director our credit card. FOOLISHLY, we didn't think anything of it. We went to the front lobby and exchanged pleasantries with the cruise director and gave him our visa card. ASSUMING that it was for incidentals, bar bill etc. When we got home, there was a charge on our visa of 182 Euros. I immediately phoned Globus/Avalon and was told that it was for excursions that we booked on board for Prague. We did not book any excursions on board for Prague. They replied that we must have as there were no "no-shows". Well that tells you only that "Someone" took the tours, not that it was me. They then said that whether we attended or not, we still had to pay. I said, but you have already said that there were no no-shows, and I can prove with pictures that I was not on a guided tour in Prague at the specified time, so that must tell you that someone else took the tour. Obviously the person who booked the tour and in error, gave our room number. They said, hmmmmm, we will look into it and get back to you in 3-6 weeks. We asked our travel agent, Expedia Cruise Ship Centre to try and intervene and they have written letters but have been told, no, we gave them our credit card, therefore we must have booked the tours. It will be 8 weeks on Monday since I called and they haven't even had the courtesy to respond to me. I have now started a dispute with visa and hopefully will get my $ back. I am not quite sure what we could have done differently. We had no knowledge of the charge until we got home and saw our statement. On a large cruise ship, they give you admission tickets for your excursions. IF there had been tickets left in our room we would have known and we could have dealt with this on board. I am quite positive that it was simply human error. Whoever booked and subsequently took the tour gave the wrong room # by mistake. All in all it was a lovely trip and we will definitely do more river cruises, but I guarantee my travel dollars will not be spent with Globus/Avalon. In this day and age, and the $ value of these trips, would you not think you would at least receive a reply email or phone call.
×
×
  • Create New...